Guest Services Manager

Role: Guest Services Manager

Location: The Bay Filey 

Hours of work: 40 Hours, Permanent - Weekends Required

Salary: £30,000 DOE

What we need in a nutshell

We’re looking for a confident and capable Guest Services Manager with Holiday Park experience to lead and motivate the team that looks after our guests from the moment they arrive. You’ll be the first point of call for all holiday makers and owners ensuring that the experience is outstanding.

What you’ll be doing

Working as part of our team of holiday heroes, reporting to the General Manager, you will be running the Guest Services team.

For you, this includes:

• Spending lots of your time with guests, meeting and greeting to check them into their accommodation
• You will be responsible for managing holiday bookings.
• Resolving customer complaints
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• You will be the first point of contact for all our Holiday Home Owners
• Even helping out in our onsite shop

One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

• Outstanding people skills – friendly, patient and always ready to help
• Previous Management or Supervisors experience
• Exceptional organisation skills and able to keep a good few plates spinning
• A solid understanding of budgeting and finance
• Experience in a customer-facing or sales role

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP