Sports & Leisure Manager

Location: Piperdam Leisure Resort, Dundee, DD2 5LP, Nr Birkhill (What3Words: exams.firework.tadpole)

Hours: 40 hours per week; Permanent contract

Salary:  £30,000

What we need in a nutshell

We’re on the lookout for a passionate and experienced Sports and Leisure Manager to lead our dynamic team of holiday heroes! This exciting role is perfect for someone ready to oversee a variety of operations, ensuring every guest has an unforgettable experience while driving revenue and maintaining the highest safety standards.

Who are we?

Away Resorts is a leading UK holiday park operator, offering unique and memorable holiday experiences across a collection of stunning locations. Known for its vibrant atmosphere, exceptional customer service, and innovative offerings, Away Resorts creates unforgettable moments for holidaymakers while continuously investing in its parks to ensure the highest standards of quality and enjoyment.

Piperdam Golf and Leisure Resort is a unique holiday destination nestled in the picturesque Angus Scottish countryside. Renowned for its sizable lodges, excellent golf facilities, and a wide range of activities, it offers something for everyone. With amenities including a leisure complex, spa, and dining options, Piperdam provides a perfect blend of relaxation and adventure.

What you’ll be doing

In this role, you’ll oversee the Golf Shop, Sports & Leisure facilities (including swimming pool, gym, sauna, and steam room), and our on-park activities program. You’ll focus on delivering exceptional guest experiences, driving memberships and revenue, maintaining high health and safety standards, and developing a motivated, skilled team. This is an exciting opportunity for a driven operator to make a real impact!

You will:

• Manage the Golf Shop, including memberships, green fees, buggy hire, and retail operations, to create a seamless guest experience.
• Oversee Sports & Leisure facilities, ensuring safe operations of the pool, gym, sauna, and steam room, with a focus on plant room and chemical safety.
• Lead and develop the Sports & Leisure team, ensuring they are qualified, motivated, and delivering excellence.
• Drive memberships for the gym and golf through exceptional guest engagement and retention strategies.
• Deliver a standout activities program, monitoring performance and adjusting schedules to reflect guest feedback and trading trends.
• Ensure the online booking system is managed effectively, maintaining session capacity and proactively planning overflow.
• Maintain health and safety compliance, ensuring all statutory obligations are met.
• Monitor and achieve KPIs and profit targets through budget planning and operational efficiency.
• Build relationships with members, creating a welcoming environment that fosters loyalty.
• Lead by example, providing incredible guest service and addressing questions with enthusiasm.

Skills, experience and qualities you’ll need

• Experienced in managing sports and leisure facilities, including golf, pools, gyms, and activities, with a strong focus on health and safety, plant room operations, and chemical management.
• A commercially focused leader with a proven track record of driving short- and long-term profits while keeping the customer experience at the heart of everything.
• Skilled in managing, motivating, and developing teams within the hospitality sector, inspiring them to deliver exceptional service.
• An excellent communicator, both written and verbal, with the ability to engage colleagues and guests effectively.
• Adept at working under pressure, solving problems, and implementing new strategies with strong project management skills.
• Self-motivated, hands-on, and ambitious, with a practical mindset, a sense of humour, and a passion for delivering outstanding guest experiences.
• Detail-oriented with a knack for identifying commercial opportunities to drive revenue and enhance operations.

It’s the icing on the cake if you are an experienced Sports and Leisure Manager with Holiday Park experience.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

If your application is successful, you’ll have to apply for an Enhanced DBS. We need to be happy that this, together with other information we may request, ensuring it is all in order before you can join the team.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t):

• A current NPNQ (National Pool Lifeguard Qualification)
• A current PPO (Pool Plant Operations) qualification
• NPMQ (National Pool Management Qualification)
• Trainer/assessor qualifications
• Experience in the hospitality sector
• First Aid Qualification
• A passion for Golf

Want to join our team? Here’s how to apply

Click on the Apply Now button. If you’re new to our website, we’ll prompt you to register. If you’ve already registered, you can simply log in. Then complete your details and send us your best version of you. 

Good Luck!

#INDHP