Guest Services Assistant

Hours of Work: Full Time/Part Time

Location: Sandy Balls, New Forest

Role: Guest Services

Salary: Competitive Salary

Transport Provided: No

Accommodation: No

Closing Date: 07 March 2021

Guest Services Assistant

What we are looking for

Were currently looking for a Receptionist to join our existing Guest Services Team ensuring all our guests and welcomed and checked in.

Sandy Balls Holiday Park is not only unique for its unusual name but read on and you’ll get to know more. Set in the heart of the beautiful New Forest just 5 minutes from Fordingbridge and 6 Miles from Ringwood this premium Holiday Park location is a true gem.

Sandy Balls is a very diverse day to day operation with everything from swimming pools. play areas, retail outlets, entertainment venues, sports & leisure facilities & loads of indoor and outdoor activities and pretty much open all year round.

A £6 Million + Development of Luxury Lodges & unique Holiday Homes has just been completed (bringing our total fleet to over 250 2-4 bedroom Holiday Homes). This enables us to provide a simply outstanding range & choice of accommodation which is the envy of the Holiday Park sector.

Click here to discover our truly breath-taking range of Caravans and Lodges that you will not find anywhere else & especially designed to fit into this amazing New Forest location.

If the Heartwood and the Zen dose not excite you (which it will) then the Knightswood certainly will.

What you’ll be doing

Our Guest Services is open from 08.00-19.00 every day (this may vary on certain breaks).

Were currently looking for a Receptionist to join our existing Guest Services Team ensuring all our guests and welcomed and checked in. Guest Services is the main contact point for all guest enquiries and also the key information area for all nature of requirements during their stay.

You will report to the Guest Services Manager and work alongside a Team of Receptionists who have the same role.

Our busiest days are Mondays and Fridays, but we do have hours available from 6 hours per week to full time hours. Weekend hours are also available as we have guests check in every day.

One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.

Key responsibilities:

  • Checking our Guests in providing them with all the information they need to know to start their Break.
  • Checking Guests out and ensuring they enjoyed their stay. Asking for feedback.
  • Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
  • Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
  • Taking bookings and identifying potential sales opportunities.

Skills, experience and qualities you’ll need

We’ll provide training, but you must:

  • You will be using a computer on a daily basis so you will need to be computer literate.
  • Experience working within a customer facing role.
  • Works well under pressure…a good communicator too
  • Customer focused…Friendly & helpful attitude
  • Calm and methodical character but of strong character…this is a busy place!
  • Attention to detail even little ones and high standards

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.

What we can offer you

Whether you work one day a week or 5, this is what we can offer you:

  • Training & Development
  • Working in a unique environment for a progressive company
  • Personalised uniform
  • Regular incentives and rewards
  • Free car parking
  • Car pools
  • Discounted menus in our onsite restaurants & shops
  • Discounted holidays across all our parks

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at

Good Luck!


Apply now