Guest Experience Manager

Location: East Fleet Farm, Dorset DT3 4DW

Hours of work: Permanent contract - 40 hours per week 

Salary: £30,975 per annum

What we need in a nutshell

We’re looking for a confident and capable Guest Experience Manager to lead and motivate the teams that looks after our guests from the moment they arrive. You’ll be the first point of call for all holiday makers ensuring that the experience is outstanding.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our 27 award-winning UK resorts.

East Fleet Farm is an award-winning holiday park in an idyllic location on the shores of Fleet Lagoon, overlooking Chesil Beach. Here, our guests relax, enjoy nature and soak up the views. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk.

What you’ll be doing

Working as part of our team of holiday heroes, reporting to the General Manager you will be overseeing Guest Services, security, the cleaning team who ensure our venues and facilities are spotlessly clean and presentable, and cash office.

For you, this includes:

• Spending lots of your time with guests, meeting and greeting to check them into their pitch
• You will be responsible for managing holiday bookings.
• Resolving customer complaints
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• Ensure our cleaning team are keeping the venues and facility blocks sparkling
• Leading the security team to ensure the park is secure and our guests are kept safe
• Ensuring all cash is managed correctly including banking

One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

• Outstanding people skills – friendly, patient and always ready to help
• Previous Management or Supervisors experience
• Exceptional organisation skills and able to keep a good few plates spinning
• A solid understanding of budgeting and finance
• Experience in a customer-facing or sales role

It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

What we can offer you:

• Discounted holidays across all our parks for you and your family & friends
• Discounted food and drink
• Perkbox membership
• Life insurance
• Reward and recognition
• Bonus scheme
• Team Events

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP