Accommodation Manager

Location: Sandy Balls Holiday Village, Fording bridge SP6 2JZ

Salary: £36,500 per annum

Hours: Permanent 40 hour contract

What we need in a nutshell

We have an exciting opportunity for an experienced Accommodation Manager to join us and be a part of the Away Resorts family at Sandy Balls Holiday Village.

We need a strong leader for our accommodation cleaning team. Someone who will ensure that our accommodation sparkles and our cleaners are motivated.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. At Sandy Balls, guests step away from the ordinary and into the extraordinary, where the natural beauty of the New Forest is the amazing backdrop to our famous brand of holiday fun. Set in the heart of the beautiful New Forest just 5 minutes from Fordingbridge and 6 Miles from Ringwood this premium Holiday Park location is a true gem.

Sandy Balls is a very diverse day to day operation with everything from swimming pools, play areas, retail outlets, entertainment venues, sports & leisure facilities & loads of indoor and outdoor activities. If the Heartwood and the Zen does not excite you (which it will) then the Knightswood certainly will.

Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk. 

What we can offer you

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Perk Box – Exclusive discounts and benefits.
• Career Development – We believe in nurturing talent and promoting from within.

What you’ll be doing

As a key member of our park management team, you will report to our Guest Experience Manager and you’ll be directly responsible for managing a team of over 70 Accommodation Team Leaders and Cleaners.

Supported by an Assistant Manager, who will all assist you with delivering our self-catered accommodation to the highest of standards; in conjunction and adherence to standard operational procedures to the satisfaction of all of our guests.

This crucial role includes:

• Recruiting and managing the induction of members of the Accommodation team
• Retaining and developing the Accommodation team
• Creating and managing rotas and attendance
• Allocating accommodation to the cleaning teams and holding regular briefings so everyone is clear on their expectations for the day. Monday are Friday being the key changeover days
• Managing the checking and review of cleaning standards with team performance
• Managing the ongoing training and development of the team and supervisory housekeepers. You will even have a bespoke person to ensure everyone is trained the same way.
• Managing an effective audit trail so that underperformance against standards can be identified and actioned
• Managing cleaning stocks to ensure all team have the correct resources to do their role
• To comply with all H&S requirements in line with Company policy
• To ensure all fire fleet inventory is in good order and correct for each type of accommodation
• To work aligned with the Parks Maintenance Manager to ensure everything is working correctly and any jobs are completed within a reasonable timeframe keeping the guest informed throughout
• To ensure the teams personal appearance is in line with the company expectations… and lots of other stuff too!

One more thing; holidays happen at holiday times, so you will need to work your magic on bank holidays too.

Skills, experience and qualities you’ll need

We’ll provide training, but you might have...

• Have management experience in a similar role either on Holiday Parks or a Hotel with the required transferable skills on a large scale
• Have a Leadership style that is open, strong & approachable
• Be able to plan and organise the workload, training and management of a large team and be a good communicator who is able to establish good working relationships with all other Department heads and teams in all areas
• Be comfortable working to tight deadlines as part of a very busy team
• Real attention to detail with the highest of standards
• Adaptable, conscientious and very organised
• A sense of urgency
• Hands on/Can do approach…always ready to “muck in”
• Financial understanding of budgets and expenditure controls

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive, Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.

Our promise to you 

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work!  

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP