Leisure Duty Manager

Location: Sandy Balls Holiday Village, Fordingbridge, New Forest. 

Hours of work: Permanent Contract – 40 hours per week

Salary: £12.84 per hour

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing  UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

What we need in a nutshell

We are looking for dynamic, determined, enthusiastic people who thrive in providing memorable guest experiences and want to be part of developing the Leisure team in supervising, controlling and ensuring the safety of customers at all times in the centre, but in particular the swimming pool environment and to provide the highest standard of customer service to all users of the centre.

Sandy Balls Holiday Park is not only unique for its unusual name but read on and you’ll get to know more. Set in the heart of the beautiful New Forest just 5 minutes from Fordingbridge and 6 Miles from Ringwood this premium Holiday Park location is a true gem.

Sandy Balls is a very diverse day to day operation with everything from swimming pools. play areas, retail outlets, entertainment venues, sports & leisure facilities & loads of indoor and outdoor activities and pretty much open all year round.

What you’ll be doing

Your role will be to assist in operating the leisure centre to achieve maximum sales whilst keeping the customer experience intact by having motivated and skilled staff who deliver a delightful customer experience and excellent levels of cleanliness.

In partnership with the Leisure Manager, Assistant Leisure Manager and other Duty managers, you will;

• Actively market and promote the business, continually seeking opportunities to increase sales and improve customer service.

• To effectively supervise, train & motivate all team whilst on duty to ensure the efficient and effective operation of the centre, whilst maintaining excellent levels of customer care that promote and reflect the image of the centre.
• Maintain and develop the highest levels of service & safety within the leisure centre
• Responsible for the security of facilities, Centre presentation cleanliness and maintenance, plant operation, water quality testing, stock replenishment and ensure normal operating procedures and emergency action plans are implemented as required.
• Processing financial transactions and cash reconciliation and accepting bookings in compliance with regulations.
• Carry out any other duties specified by Centre Management to ensure the effective operation of the Centre’s service including emergency action plans and procedures
• Ensure a high standard of cleanliness is maintained throughout the centre in accordance with cleaning schedules and standards.
• Monitor and maintain the safety and welfare of customers and staff. Ensure the correct behaviour and use by customers and staff of the Centre.

This is only a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and development within Sandy Balls Leisure Club.  

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We’ll provide training, but you must:

• To hold a current valid NPLQ and a First Aid at Work certificate as well as certificate and have experience in backwashing and experience of COSHH
• A good standard of education, ideally to GCSE standard or equivalent
• Works well under pressure and a good communicator too
• Customer focused
• Attention to detail even little ones and high standards
  Desirable:
• Pool Plant Operator (PPO), National Pool Management Qualification (NPMQ) or equivalent, Fire Warden training

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.

What we can offer you:

• Training and Development
• Discounts on holidays across Away Resorts parks
• Food & Drink discounted menu
• Team events
• Reward and Recognition

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!