Health Referral Advisor - Northgate Arena

Based at:                         Northgate Arena

Hours of work:                 21 hours per week 

Contract type:                  Temporary - Part Time                                      

Salary:                              £13,560 per annum

Closing date:                    Friday 3rd May 2024

JOB PURPOSE:

To provide triage direction and advice to all customers either directly referred or self-referring into the NHS Health Check programme, providing the first point of contact, and demonstrating high levels of customer care to all contacts.  To co-ordinate the referring of each customer to the relevant intervention, ensuring high levels of customer care to support the provision of motivational interface and customer retention.

MAIN RESPONSIBILITIES:

Provide phone and personal contact support on a 1:1 basis to discuss customer needs, ensuring a thorough understanding of either singular or multi needs are considered prior to making the relevant referral

To maintain confidential records of each individual customer, updating the information for the referred recommended interventions, and ensuring the intervention provider has the relevant information to undertake delivery

To update all referral database required information for monitoring and analysis purposes in line with data protection requirements

To liaise with the intervention provider where relevant to ensure customer needs are understood in order to provide appropriate levels of support

Proactively maintain and provide high standards of customer care to facilitate the retention of customers

To carry out induction appointments and liaise with customers by phone or in person over induction requirements in line with their referral pathway

To refer customers to other Integrated Wellness services and support options in accordance with need in accordance with a defined list of relevant agencies

Promote and engage with external partners to promote all wellbeing services.

Support the co-ordination of bookings and appointments.

Support outreach events as and when required.

Stock checking all programme resources and equipment and placing orders to replenish accordingly through our purchase ordering system.

Liaising with wider wellbeing team members to ensure a wrap round of services is provided.

Completing general administrative tasks to support the success of the programme.

Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the key responsibilities of the job.

Rewards and benefits:

• Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.
• Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.
• Hybrid working and where the job roles allow, you’ll be supported to be flexible in your working hours too.
• Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.
• Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.
• Benefit from enhanced maternity and paternity leave.
• Favourable pension scheme.
• Internal health checks for over 40’s
• Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.
• Contribute to your local community with three paid volunteering days per year – because we believe everyone should play a part in making a positive impact to the community.
• Enjoy discounts on food and drink at our on-site café during working hours.
• On site parking.
• Enhanced sick pay.
• Training and development opportunities.

Our Values:

Investing in People - We develop our team, who are knowledgeable with a can-do attitude

Inclusive - We are non-discriminatory, accessible, engaging and welcoming to everyone

Supportive - We are caring and passionate about making a difference

Integrity - We build trust through transparency, accountability and collaboration

Innovative - We encourage ideas and creativity through achieving positive commercial and social impact

To apply for the above post, please complete the online application and attach a copy of your CV and covering letter.

IMPORTANT - Invitations to interview are sent to the email address provided on your application form. Please ensure that you check your email account regularly. 

Due to the high volume of applications received, it is not possible to contact unsuccessful candidates individually; therefore if you have not heard anything within 6 weeks of the closing date, please assume that you have been unsuccessful on this occasion.