Senior Network Engineer - Network Operations Centre

Location: Flexible

Contract Type: Permanent

Closing Date: 15 August 2025

Senior Network Engineer - Network Operations Centre

We are currently seeking a Senior Network Engineer to join our team.

In this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by:

Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE’s Senior NOC team where required for technical and Major Incident escalation. 

Managed Service Delivery – Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. 

Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business. 

You will work across the main technologies of our core strategic vendors.

Travel to customer sites may be required on an ad hoc basis.

If you're ready to make a real impact in a dynamic, customer-focused environment, apply today and take your networking career to the next level with CAE!

YOUR ROLE AND RESPONSIBILTIES

  • To ensure timely review and ownership of complex and / or ongoing critical incidents and problems
  • Reviewing and maintenance of Technical Run Books for solutions and / or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable.
  • To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions enabling a swifter resolution
  • Providing a lead role in the identification of the technical root cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution
  • Leading the NOC for best practise in both Major Incident and Problem Management processes.
  • Ability to communicate at all levels inside and outside the business in both written and verbal form.
  • Identifying, developing and implementing opportunities for continual service improvement.
  • Review of documentation (KBA’s / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery

 

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

REQUIRED EXPERIENCE

Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience

Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience

ITIL/Change management or similar process experience.

Fluent in English (written and spoken)

DESIRED EXPERIENCE

Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, Firepower and Umbrella

Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS & FI

Fortinet Security configuration and troubleshooting – Desired minimum FCP Certification or suitable industry experience

 

QUALIFICATIONS/TRAINING/EXPERIENCED IN: 

REQUIRED

CCNP Routing and Switching

CCNP Security

DESIRED

Other CCNP (or higher) discipline/specialisation

 

Application Information

This is a hybrid/remote role, requiring three days in the office and two days working from home. Occasional ad hoc travel may be necessary.

 

Please note: Applicants must be currently living and working in the UK and must not require visa sponsorship at the time of application.

At CAE, we are committed to a fair, inclusive, and consistent recruitment process. We do not discriminate based on gender, marital status, sexual orientation, race, ethnic origin, disability, or any other protected characteristic.

As of the 4th of July 2025, CAE has been acquired by the Boxee Group. To find out more, click the link: UK IT Services and Solutions Provider boxxe acquires CAE

 

Next Steps

If your application is successful, a member of our recruitment team will contact you to arrange a screening call. While we aim to acknowledge every application, due to high volumes, we may not be able to provide individual feedback to all applicants.

Apply now