IT Operations Analyst

Work with cutting-edge technologies, contribute to the development of a forward-thinking IT and data strategy, and be a key player in driving the business forward.

Key Responsibilities:

• Provide technical support beyond the Service Desk, including systems like Autotask PSA, Salesforce, SAP Business One, and Microsoft 365.
• Collaborate with the IT Manager and Head of IT Operations to implement business and IT strategic platforms.
• Assist with new ERP systems such as SAP S/4 HANA, ServiceNow, and SAP Concur.
• Perform routine maintenance and support internal systems and infrastructure.
• Ensure documentation for all internal systems is up to date and assist with system evaluations.
• Support company meetings and events with AV setup.
• Manage and maintain mobile and laptop assets throughout their lifecycle.
• Assist with user account management, asset allocation, and recovery.

What We’re Looking For:

• Strong technical understanding of IT systems and technologies
• Experience in providing excellent customer service with ownership of tasks
• Knowledge of Active Directory, M365, Exchange, and general networking (e.g., Cisco)
• Willingness to take on new technical challenges in a dynamic, fast-paced environment
• Strong communication skills, both written and verbal

Desired Skills/Experience:

• Experience in an IT reseller or MSP
• Datto RMM, BCDR, and Logic Monitor experience
• Familiarity with SAP Business One, VMware, SQL, and Microsoft Intune
• Microsoft certifications or CCNA

If you're looking to work in a collaborative and innovative environment and take your career to the next level, apply now and join our team!