EAL Onsite Engineer

The Role – EAL Onsite Engineer

As the EAL Onsite Engineer, your primary role will be to support, at least one of our Flagship customers and their Network Environment. You will be operating on site and dealing with key stakeholder’s face to face whilst also reporting back to the CAE NOC and ensuring that common practices are upheld, and processes followed.

This role requires strong skills across routing, switching, and security, ideally within service provider technology experience.

**Role is based on site in Edinburgh**

What you will be doing?

Technical Responsibilities

• Excellent ticket handling skills with the ability to work across multiple ITSM platforms and ensure both are updated throughout the ticket lifecycle.
• Follow and execute best practice for incident, problem, event, service and change request management as outlined in the CAE Standard Operating Procedure (SOP)
• Commitment to improve professional and technical knowledge.
• Development of Internal systems and process to improve the support operations.
• Undertake personal accreditations as required by the company as part of an agreed training plan.
• Participation in an on-call rota for escalation from level 1/2 NOC
• Commitment to developing technical knowledge of NOC level 1/2

You will need to be highly organised, disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks, handle high volumes of work and run multiple work streams.

In addition to this you must:

• Be able to adapt your communication style to the audience you are presented with.
• Demonstrate the ability to build cross-departmental relationships (sales, managed services)
• Be passionate about the technology that you support.
• Have a keen eye for detail and observational skills.
• Be able to work to deadlines.
• Be confident and approachable.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

What is Needed?

• Cisco Routers and Switching configuration and troubleshooting – Desired minimum CCNP Certification or suitable industry experience
• Operational knowledge of the Cisco ISE platform
• Cisco Security configuration and troubleshooting – Desired minimum CCNA Security or suitable industry experience
• Exposure and experience in the configuration and troubleshooting of Firewalls
• CCNP certification or equivalent knowledge and experience

Desired

• Cisco Wireless configuration and troubleshooting - Desired minimum CCNA Wireless or suitable industry experience
• Cisco Collaboration configuration and troubleshooting – Desired minimum CCNA Voice or suitable industry experience
• Palo Alto, switching, security and wireless exposure
• ITIL/Change management or similar process experience
• CCNP security
• PCNSE

The Company

This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.

We get recognised in a number of different ways:

• Having ISO9001 and 27001 certifications
• With multiple awards from manufacturers including Cisco and Dell Technologies
• Being 3 star accredited with the Service Desk Institute
• Within our industry with shortlists and wins from CRN
• and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors

It is our approach that sets us apart and our people that make us different #thisishowwedoit

What is next?

If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.

Benefits:

• MediCash
• Investors in Personal Development
• Pension Scheme
• Death in Service
• Staff Referral Scheme
• Discounted Private Medical Insurance
• Tech Scheme
• Will writing
• Additional benefits: Shopping discounts, Length of service awards, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit

CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.