Renewals Manager

Location: Remote

Contract Type: Permanent

Closing Date: 19 August 2022

Renewals Manager

The Role

The Renewal Manager (RM) role is a highly visible, strategic position to drive and assist our business with its annuity-based revenue.

You will be responsible for owning and executing renewals on a portfolio of renewable software, services and subscriptions across an assigned set of customer accounts. RM's work with customers, Sales, CX, Contracts Admin, Vendor Management and Vendors to develop a holistic, deep view of a customer’s install and service base to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition.

You will be a provider of information as well as a subject matter expert across all renewable items in a customer base.

You will bring strong knowledge of the tools available to drive insights into renewals and orchestrate cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

What you will be doing?

Key responsibilities and activities include

  • Own insight into a customer’s renewal base and the associated status as appropriate
  • Drive company renewal rates to meet and exceed targets
  • Assist in the creation and update of renewal quotes and orders, including direct engagement with customers as appropriate
  • Conduct analysis and provide recommendations to maximise contract value
  • Act as a conduit between Account Teams, CX and Contracts Administration to ensure the smooth processing of renewals
  • Provide detailed management information around renewal status and programs
  • Use Internal (Autotask) and Vendor (TPV, CCW, CCW-R etc) tools to ensure customer install bases are fully understood and addressed
  • Educate both internally and externally the benefits of a good renewals practice, advising on risks for late or non-renewals
  • Work with sales teams, CX and Contracts Admin to drive renewal rates to exceed company targets
  • Supports Account Manager in negotiations to drive integrity of the renewable portion of any agreement

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

What is needed?

  • Understanding of service/subscription renewal cycles
  • Understanding of vendor toolsets to drive renewals
  • The ability to understand and interrogate large data sets
  • A focus on quality
  • A willingness to drive and own customer renewals
  • Cisco Renewals Manager Certification


  • An understanding of vendor Customer Experience programs and methodologies
  • A degree in Business Management or extensive commercial experience
  • Bachelor’s Degree or better in Business Management or related subject

The Company

This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.

We get recognised in a number of different ways:

  • As a Sunday Times Top 100 Best Places to Work
  • With a Glassdoor score of 4.1
  • Having ISO9001 and 27001 certifications
  • With multiple awards from manufacturers including Cisco and Palo Alto
  • As part of the Sunday Times International Track 200 for fast growing exports
  • Being 3 star accredited with the Service Desk Institute
  • Within our industry with shortlists and wins from CRN and Comms dealer magazines
  • and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors

It is our approach that sets us apart and our people that make us different #thisishowwedoit

What is next?

If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.


  • Bupa Cash Plan
  • Investors in Personal Development
  • Pension Scheme
  • Death in Service
  • Staff Referral Scheme
  • Private Medical Insurance
  • Tech Scheme
  • Will writing
  • Additional benefits: Shopping discounts, Length of service awards, BUPA anytime Healthline, Tastecard, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit

CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.

Apply now