Renewals Specialist

The Role

As a Renewal Specialist (RS) you will play a key role in our wider renewals’ strategy.

Focused on a broad range of assigned low-touch customers, you will be responsible for owning and executing renewals across a portfolio of renewable software, services and subscriptions.

You will partner with the Sales teams to deliver the renewals motion on a like-for-like basis. Tasks undertaken within this motion involve deal creation, consolidating Install Base information, generating quotes for sales to issue and keeping renewals data up to date. You will also work closely with Sales to obtain status information of all open orders as well as obtain information on why any quotes were unsuccessful. As the role develops, you will be involved in administration of semi-automated approaches to achieving tactical renewals.

You will have a strong knowledge of the vendor tools available (primarily Cisco) to drive insights and the administration of the renewal process. Additionally, you will assist in orchestrating cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

What you will be doing?

Key responsibilities and activities include:

• Own insight into a customer’s renewal base and the associated status as appropriate
• Drive company renewal rates to meet and exceed targets (which will involve working with key stakeholders)
• Assist in the creation and update of renewal quotes and orders
• Owns renewal quote creation, internal and vendor engagements and on-time closure providing maximum value for customers
• Conduct analysis and provide recommendations to deliver an optimised proposal for the customer
• Act as a conduit between key stakeholders, including Account Teams, Customer Experience and Contracts Administration, to ensure the smooth processing of renewals
• Use Internal (Autotask) and Vendor (TPV, CCW, CCW-R etc) tools to ensure customer install bases are fully understood and addressed

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

What is needed?

• Understanding of service/subscription/software renewal cycles
• Understanding of Cisco toolsets to drive renewals including quote/order creation
• The ability to understand and interrogate large data sets
• A focus on quality
• A willingness to drive and own customer renewals
• Analytical and data skills
• Knowledge and understanding of Cisco Smart Accounts

Desired

• An understanding of vendor Customer Experience programs and methodologies
• Understanding of other key vendor toolsets to drive renewals (including Dell/Microsoft)
• Bachelor’s Degree or better in Business Management or related subject

The Company

This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.

We get recognised in a number of different ways:

• As a Sunday Times Top 100 Best Places to Work
• With a Glassdoor score of 4.1
• Having ISO9001 and 27001 certifications
• With multiple awards from manufacturers including Cisco and Palo Alto
• As part of the Sunday Times International Track 200 for fast growing exports
• Being 3 star accredited with the Service Desk Institute
• Within our industry with shortlists and wins from CRN and Comms dealer magazines
• and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors

It is our approach that sets us apart and our people that make us different #thisishowwedoit

What is next?

If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.

Benefits:

• Bupa Cash Plan
• Investors in Personal Development
• Pension Scheme
• Death in Service
• Staff Referral Scheme
• Private Medical Insurance
• Tech Scheme
• Will writing
• Additional benefits: Shopping discounts, Length of service awards, BUPA anytime Healthline, Tastecard, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit

CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.