Desktop Support Engineer (Onsite)
We are currently seeking a Desktop Support Engineer to join our team onsite, supporting one of CAE’s key clients. In this role, you will be responsible for delivering high-quality 1st and 2nd line desktop support, covering both hardware and software issues. You’ll be based at our customer’s office, providing hands-on assistance to end users and helping with day-to-day administrative IT tasks.
This is a great opportunity to work in a dynamic environment where your technical skills and customer service mindset will make a real impact.
Key Responsibilities
- Deliver responsive desktop support as needed, including:
- Full lifecycle ticket management: creation, updates, and closure
- Troubleshooting, diagnosing, and resolving IT issues
- Install, upgrade, and support:
- Windows 10 and 11 operating systems
- Printers, computer hardware, and authorized peripheral devices
- Perform daily preventative maintenance on laptops, desktops, printers, and peripherals
- Monitor and maintain:
- Communication lines via system dashboards
- Wi-Fi availability and door access control systems
- Microsoft SCCM or Intune environments
- Printers and Teams meeting rooms
- Daily backups and AV devices (displays, video conferencing systems, room booking systems)
- Liaise with third-party vendors to resolve hardware issues
- Investigate and resolve software faults
- Manage IT assets and inventory
- Physically relocate or replace equipment (e.g., laptops, switches, routers) as required
- Handle hardware break/fix and software installations
- Escalate complex technical issues to 2nd or 3rd line support when necessary
- Conduct regular floor walks to ensure AV equipment is functioning and assist users with any technical concerns
What You will Bring
Essential Skills & Experience
- Previous experience in a service desk or desktop support role
- Strong knowledge of Microsoft desktop products
- Experience with Active Directory (e.g., account creation, password resets)
- Proficiency in Office 365
- Technical Expertise:
- Strong experience supporting Windows 7, 10, and 11
- Skilled in setting up workstations, laptops, tablets, and network printers
- Proficient in Active Directory (user management, password resets)
- Familiar with Office 365 administration and MS OneDrive configuration
- Experienced with IT ticketing systems and working to SLAs
- Problem Solving & Analysis:
- Strong diagnostic and troubleshooting skills across multiple platforms
- Able to investigate and resolve complex technical issues
- Communication & Collaboration:
- Excellent interpersonal and communication skills (written and verbal)
- Proven ability to engage effectively with users, including C-level executives
- Team-oriented with a proactive approach to support
Desirable Qualifications
- MCSA or other Microsoft certifications
- CompTIA A+ or equivalent in computer maintenance
- ITIL Foundation certification
- Understanding of MS Office 365 support and administration
- Microsoft Exchange 2010, 2008 administration
- Microsoft Server 2012 R2, 2008 – Builds and administration
The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
What You’ll Gain:
- Exposure to a wide range of technologies and IT environments.
- A solid foundation for a long-term career in IT support and infrastructure.
- Opportunities for professional development and progression.
- 25 Days Holiday
- Listed company benefits, including half a day on your birthday.
- Pension
- Discounts using Reward Gateway and many more.......
About Us
CAE Technology Services are an equal opportunities employer.
We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement. Our recruitment and selection decisions will be made according to the applicant’s ability in line with this job specification.
Points to note when applying to this role :
As of July 4th 2025, CAE has been acquired by boxee.
We are now part of the boxee group.
This role is based at our customer's site also in Hemel Hempstead.
There are two shift patterns covering 8:00 to 18:00
Monday to Friday Early shift - 0800-1600 Late shift - 1000-1800
Applicants applying to this role need to live and work in the UK at time of application and must not require sponsorship.
