Location: Hemel hempstead (Head Office)

Contract Type: Interim

Hours of Work: Core Business Hours (37.5 hours between 08:00 and 18:00)

Overview:

In addition to the above description you will : 

• Plan, monitor, and coordinate presales engagements, T&M, and Small Works projects.
• Assist on larger deployments or programmes required by the PMO.
• Follow PMO methodologies and processes, including:
• Acting as the main PMO and internal point of contact for assigned projects.
• Allocating resources and creating high-standard documentation.
• Adhering to OLAs and SLAs.
• Updating tickets promptly and reporting progress.
• Managing project records and stakeholder relationships.
• Identifying and escalating risks/issues early.
• Ensuring customer satisfaction and compliance with company policies.
• Managing 3rd party suppliers' engagement and deliverables.
• Provide cover for teammates during absences.
• General administrative support and ad-hoc tasks as directed, including diary management
• Provide support  to team mates, cover absences as and when required 

The above list is not exhaustive, and additional tasks may be required within the scope of the role as directed by the PMO Manager. 

Required Skills and Experience for this role include: 

• Previous and demonstrable experience within a fast-paced PMO environment as a project coordinator or contact centre environment.
• Proven experience engaging with stakeholders, end users, end customers courteously and efficiently to provide information and resolve issues.
• Adaptable to change and has the ability to learn and use different inhouse bespoke software and up to date and current PMO tools
• Ticketing system experience, strong diary and calendar entry skills
• Fluent in English - Written and Spoken

Desired Skills and Experience, 

• Previous experience within an IT Services environment or b2b.
• Previous experience within an IT services environment or working with Sales teams 

Qualifications and Training 

Required   

• Prince2 Foundation (or similar Project Management certification)
• GCSEs or equivalent in Maths and English
• Proficiency in Microsoft Office applications (e.g. Outlook, Excel, Word, PowerPoint)

Desirable 

• ITIL Foundation

This role will be based in either our Hemel or Warrington office. 

A hybrid working pattern is expected 3 days in the office/ 2 WFH.

Monday to Friday 09h00 to 17h30.

Please note candidates applying to this role need to live and work in the UK at time of application and should not require additional sponsorship.

Location: Flexible

Contract Type: Permanent

Hours of Work: Core Business Hours (37.5 hours between 08:00 and 18:00)

Overview:

YOUR ROLE AND RESPONSIBILTIES

• To ensure timely review and ownership of complex and / or ongoing critical incidents and problems
• Reviewing and maintenance of Technical Run Books for solutions and / or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable.
• To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions enabling a swifter resolution
• Providing a lead role in the identification of the technical root cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution
• Leading the NOC for best practise in both Major Incident and Problem Management processes.
• Ability to communicate at all levels inside and outside the business in both written and verbal form.
• Identifying, developing and implementing opportunities for continual service improvement.
• Review of documentation (KBA’s / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

 

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

REQUIRED EXPERIENCE

Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience

Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience

ITIL/Change management or similar process experience.

Fluent in English (written and spoken)

DESIRED EXPERIENCE

Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, Firepower and Umbrella

Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS & FI

Fortinet Security configuration and troubleshooting – Desired minimum FCP Certification or suitable industry experience

 

QUALIFICATIONS/TRAINING/EXPERIENCED IN: 

REQUIRED

CCNP Routing and Switching

CCNP Security

DESIRED

Other CCNP (or higher) discipline/specialisation

 

ABOUT YOU: 

CAE employs people of all backgrounds, ethnicities, abilities and skill sets. We are proud of our diversity, and by embracing it, we have built a workforce worthy and capable of long-term success. Our core values are loving your job, working together and doing it different, qualities we see in all our people.

We are looking for skilled and unique individuals who want to join the CAE family and who can buy in to and live our values, always. We want people with a voice who can help us become the IT provider of choice across the UK.

ABOUT US:  www.thisiscae.com

Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, chosen by our customers, partners, and everyone in the CAE family. We achieve this through our unique understanding, total commitment, fostering a sense of belonging, continuous improvement, and relentless positive engagement. CAE Technology Services are proud to be an equal opportunities employer.

It is our approach that sets us apart, and our people who make us different.

 

Points to note on application:

This is a hybrid/remote role, which may require some adhoc travel.

Candidates applying to this role need to live and work in the UK at time of application and not require sponsorship.

We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.