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Project Management Office Coordinator FTC 12 Months

Location: Hemel hempstead (Head Office)

Contract Type: Interim

Hours of Work: Core Business Hours (37.5 hours between 08:00 and 18:00)

Overview:

In addition to the above description you will : 

  • Plan, monitor, and coordinate presales engagements, T&M, and Small Works projects.
  • Assist on larger deployments or programmes required by the PMO.
  • Follow PMO methodologies and processes, including:
    • Acting as the main PMO and internal point of contact for assigned projects.
    • Allocating resources and creating high-standard documentation.
    • Adhering to OLAs and SLAs.
    • Updating tickets promptly and reporting progress.
    • Managing project records and stakeholder relationships.
    • Identifying and escalating risks/issues early.
    • Ensuring customer satisfaction and compliance with company policies.
    • Managing 3rd party suppliers' engagement and deliverables.
  • Provide cover for teammates during absences.
  • General administrative support and ad-hoc tasks as directed, including diary management
  • Provide support  to team mates, cover absences as and when required 

The above list is not exhaustive, and additional tasks may be required within the scope of the role as directed by the PMO Manager. 

Required Skills and Experience for this role include: 

  • Previous and demonstrable experience within a fast-paced PMO environment as a project coordinator or contact centre environment.
  • Proven experience engaging with stakeholders, end users, end customers courteously and efficiently to provide information and resolve issues.
  • Adaptable to change and has the ability to learn and use different inhouse bespoke software and up to date and current PMO tools
  • Ticketing system experience, strong diary and calendar entry skills
  • Fluent in English - Written and Spoken

Desired Skills and Experience, 

  • Previous experience within an IT Services environment or b2b.
  • Previous experience within an IT services environment or working with Sales teams 

Qualifications and Training 

Required   

  • Prince2 Foundation (or similar Project Management certification)
  • GCSEs or equivalent in Maths and English
  • Proficiency in Microsoft Office applications (e.g. Outlook, Excel, Word, PowerPoint)

Desirable 

  • ITIL Foundation
 
Working Pattern  

This role will be based in either our Hemel or Warrington office. 

A hybrid working pattern is expected 3 days in the office/ 2 WFH.

Monday to Friday 09h00 to 17h30.

Please note candidates applying to this role need to live and work in the UK at time of application and should not require additional sponsorship.