IT Support Manager

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across six separate villages located in the UK and Ireland. We are commercially focussed but ensure that this is led by an ethos of delivering excellent service which provides our guests with wonderful memories of their time with us. Standards, be they operational, health & safety or otherwise, are important to us, as is our ongoing commitment to nurture the forest environment within which we operate.

IT SUPPORT MANAGER | Circa £42,800 per annum plus 12% management bonus

This is an exciting opportunity to join the village based IT service delivery team as Village IT Support Manager. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota.

You will support with facilitating and developing a culture that promotes and encourages the general wellbeing, motivation, and morale of your team, whilst ensuring effective performance management strategies are in place and your team are actively contributing towards this.

You will, along with your team, act as the ‘Face of IT’ responsible for delivering first class IT support to both our guests and colleagues.

You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2^nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business.

Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using Managed Engine; working alongside Head Office 1^st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications.

The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages.

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Whinfell Forest (CA10 2DW), as it is not easily accessible by public transport. If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey

ABOUT YOU

Essential requirements:

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to perform under pressure and in a high-volume environment
• Previous experience within an IT Enterprise or similar environment and providing a first-class support service
• Friendly, genuine and warm
• Current full UK driving licence

Desirable requirements:

• Industry recognised Service Desk Support or Microsoft qualification
• Previous experience of managing a team and individuals

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Management Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 1st April 2025 at 12 Noon

Interviews to be held: 1st round interviews to be held on 10th April 2025 via TEAMS and 2nd round interviews to be held on Village 17th April 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

Follow us - Facebook | X (Twitter) | LinkedIn

At Center Parcs, everyone’s welcome. 

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.