Contact Centre Agent (fixed-term)

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.

CONTACT CENTRE AGENT | £11.60 per hour

Please note this is a fixed-term contract until 9^th March 2025.

Hybrid role with on average 3 days office-based and 2 days home working.

If you thrive on delivering excellent customer service, then this could be the role for you.

As a Contact Centre Agent, you will be the first point of contact for prospective guests, you’ll be an ambassador for the business, setting the scene and standards for things to come.…and that’s why it’s essential we get it right first time.

Handling incoming calls for bookings and enquiries, with a focus on the up-selling of our products and services, we’ll expect you to quickly establish strong relationships and be capable of delivering a first-class service that’s fully reflective of our status and reputation.

Previous webchat experience is desirable but not essential.

These are key frontline roles, ideally suited to proven performers from a similar contact centre or customer service background. If you enjoy speaking to people and have excellent customer service experience, then apply now.

Full training will be provided for this role.

Successful candidates should be able to complete the following training programme, which will take place at our Head Office in New Ollerton:

Monday 25^th November 2024 for 2 weeks – training will be full-time between the hours of 9am and 5.30pm, Monday to Friday. Once the 2-week training programme is complete, you will revert to your chosen contracted hours but will remain working at Head Office for a further 2 weeks, or until you have reached a satisfactory level, where you will then become hybrid.

Please note that the Contact Centre will be closed for the Christmas period on:

• Wednesday 25^th December 2024
• Thursday 26^th December 2024
• Wednesday 1^st January 2025

HOURS OF WORK

Please note this is a fixed-term contract until 9^th March 2025.

We have both part-time and full-time opportunities available as follows:

• 5 x 8-hour shifts per week – total 40 hours per week
• 5 x 6-hour shifts per week – total 30 hours per week
• 5 x 5-hour shifts per week – total 25 hours per week
• 5 x 4-hour shifts per week – total 20 hours per week

Whilst your hours of work will be fixed between the hours of 8.30am and 9pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis.

Please note, this role will be hybrid with a mixture of office-based and homeworking.

ABOUT YOU

Essential requirements:

• Excellent verbal and written communication skills
• A high standard of spelling and grammar
• PC literate with fast and accurate keyboard skills
• Previous experience of working within a sales / customer service / contact centre role
• The ability to work effectively when under pressure
• Self-motivated and enthusiastic

Desirable requirements:

• Webchat experience

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Programme - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application

Closing date: 29^th October 2024 at 12 Noon

Interviews to be held: Week commencing 28^th October 2024 and week commencing 4^th November 2024

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.