Housekeeper / Cleaner - Service Excellence

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 people across six separate villages located in the UK and Ireland. Working together to create memorable moments in beautiful forest locations, we’re proud of the reputation we’ve built for delivering unique family focused experiences to an increasing number of guests. 

Service Excellence is a multi-functional, centralised service that sits within Housekeeping Accommodation. It’s directly accountable for a range of key operational tasks and activities, and your input in this Division will have a visible and measurable impact on the continuing delivery of a high-quality guest experience.

HOUSEKEEPER / CLEANER– SERVICE EXCELLENCE |  £11.60 per hour

This role involves carrying out cleaning duties in our accommodation units, this could include stripping and making beds, cleaning bathrooms and kitchens, dusting, vacuuming, and sweeping patios. You will also be liaising with our guests to ensure swift service recovery to aid a memorable stay as well as the preparation and upkeep of zone bases after change over days.

Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Whinfell Forest (CA10 2DW) as it is not easily accessible by public transport. If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey

HOURS OF WORK

We have the following contracts available on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

• 84 hours per 4-week period - every Monday & Friday 15:30 - 22:00 plus an additional 1 or 2 shifts per week 12:00 - 19:00, including weekend work
• 92 hours per 4-week period - every Monday & Friday 15:30 - 22:00 plus an additional 1 or 2 shifts per week 12:00 - 19:00, including weekend work 
• 100 hours per 4-week period - every Monday & Friday 15:30 - 22:00 plus an additional 1 or 2 shifts per week 12:00 - 19:00, including weekend work

ABOUT YOU

You don’t need any experience in cleaning as full training will be provided and you will be surrounded by a supportive team.

If you can bring the following qualities and skills then we’d love to hear from you:

• An awareness of general standards of cleanliness
• Pre-empts problems and seeks to find solutions
• Good communication skills – confident to talk to guests and your colleagues
• Excellent attention to detail
• Friendly, genuine and warm
• Works well with others in a team

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 4th March 2025 at 12 Noon

Interviews to be held: 6th March 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome. 

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.