Outdoor Activities Manager

From peaceful to pulse-racing, there’s something for everyone at the Outdoor Activity Centre, where guests can glide in style with Segway Experience or kick up some dust at Quad Bike Safari. As all sessions are appropriate for beginners, it’s a great chance for families to discover something new.

Approachable and friendly guest service is at the core of the Outdoor Activity Centre’s success. From teaching little ones how to drive a mini 4x4 in Off-Road Explorers, to gliding around the forest effortlessly in Segway Experience to pulling your best game face in Laser Combat, no days will ever be the same in this team.

OUTDOOR ACTIVITIES MANAGER | Circa £38,400 per annum plus 12% bonus scheme

An exciting opportunity has arisen for an Outdoor Activity Manager to lead this exciting part of our operation. As the Outdoor Activity Manager you will ensure the smooth running of the Outdoor Activity Centre and its associated activities including but not exclusively: Target and Field Archery, Laser Shooting, Segways and Laser Combat.

The Outdoor Activity Manager is responsible for maintaining a high level of guest care and setting high standards in building management whilst also motivating and developing team members.

Duties include but are not limited to the following:

• To ensure the smooth running and the overall management of day to day operations of the Outdoor Activity Centre
• To drive the commercial management of the Outdoor Activity Centre through achievements of financial targets, maximising demand and controlling costs
• To maximise opportunities through effective capacity / demand management working closely with the Village Capacity Manager to drive occupancy of the activity programme
• Develop and promote the Outdoor Activity Centre and associated facilities
• Maintain optimum staffing levels, adhering to budget / forecast guidelines
• To plan and implement staff rotas, holidays and absence, and control all areas of expenditure, purchasing and stock controls to ensure net profit targets are achieved
• Manage and recruit all staff effectively, in order to ensure staff are promoting a professional image through attendance, attitude and appearance
• Actively develop and monitor an effective approved training program for all staff to include the induction of new staff and retraining of existing staff
• Collate all financial data for period review for the Leisure Services Manager ensuring accurate analysis of achievements and providing relevant recommendations and ideas to improve the performance of the department for future periods
• Responsibilities include managing and controlling revenue and financial reporting, staff management and activity scheduling
• You will support with facilitating and developing a culture that promotes and encourages the general wellbeing, motivation, and morale of your team, whilst ensuring effective performance management strategies are in place and your team are actively contributing towards this

Due to the sensitive nature of this role the successful applicant will be required to undergo a Disclosure and Barring Service (formerly CRB) Check. This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence.

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

• Sociably confident with excellent interpersonal skills and the ability to support, develop and lead a team
• Strong organisational skills
• Pre-empts problems and seeks to find solutions
• Ability and confidence in decision making
• Ability to plan and manage to deadlines
• Experience of leading a team in a demanding service driven environment
• Experience of budgetary controls and P&L management
• Friendly, genuine, and warm towards guests and colleagues
• Ability to build relationships at all levels

Desirable requirements:

• Previous industry experience and knowledge

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Management Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 29th October 2024 at 12 Noon

Interviews to be held: Week commencing 28th October 2024

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome. 

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.