Guest Services Executive (part-time)

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.

GUEST SERVICES EXECUTIVE (PART-TIME)

£24,700 per annum

Hybrid role with both office and home-working

This is a fantastic opportunity to join our Head Office Guest Services team as Guest Services Executive.

This role will be part of the Contact Centre team working in the service division and reporting to the Guest Services Team Leader (Post Stay).  The main purpose of this role is to recover service situations, helping to ensure that guests return to a future break at Center Parcs.

In this role, you will often be the first point of contact in many difficult and sensitive situations and you will be responsible for protecting the Center Parcs brand.  You will be an expert in a designated village, however cross functional working will be required.

This is a multi-skilled role and in line with your fellow team members, you will also be required to support other areas within the wider Contact Centre when necessary.

Excellent verbal and written communication skills are an essential requirement for this role as you will be responsible for responding to our guests via a number of channels.

HOURS OF WORK

You will be contracted to work 120 hours per 4-week period (30 hours per week). Normal working hours are 9am to 5pm, Monday to Friday. However, dynamic working is available whereby the earliest start time is 7am and the latest finish time is 7pm.

Please note, this is a hybrid role with 2 days office-based and 3 days home-working.

ABOUT YOU

Essential requirements:

• A high standard of written English to GCSE Grade C or equivalent as minimum, administration and letter writing skills essential
• Confident communicator with strong negotiation skills
• Excellent telephone manner and the ability to handle difficult people/situations on the telephone successfully
• Ability to work with staff at all levels of the organisation with confidence and assertiveness, and on own initiative
• High competency of typing and knowledge of Lotus Notes, Microsoft Word, Excel and PowerPoint
• Good understanding of Social Media e.g. TripAdvisor, Twitter and Facebook
• Confidentiality paramount
• Ability to work well in a fast paced environment
• Positive attitude dedicated to excellent guest care
• Team Player

Desirable requirements:

• Experience working with customer services databases/software applications
• Previous customer service experience, preferably gained within a Guest Services/Customer Complaints or Call Centre environment

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date:  27th May 2025 at 12 Noon

Interviews to be held:  18th & 19th June 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.