Location: Head Office - Nottinghamshire
Hours of Work: Part-Time
Salary/Hourly Rate: £11.60 per hour
Contract Type: Fixed Term/Temporary
Transport Provided: No
Closing date: 18 March 2025
We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.
Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.
CONTACT CENTRE AGENT (PART TIME) | £12.37 per hour following pay review on 10th March 2025
Please note this is a fixed-term contract until 24th August 2025.
Hybrid role with on average 3 days office-based and 2 days home working.
If you thrive on delivering excellent customer service, then this could be the role for you.
As a Contact Centre Agent, you will be the first point of contact for prospective guests, you’ll be an ambassador for the business, setting the scene and standards for things to come.…and that’s why it’s essential we get it right first time.
Handling incoming calls for bookings and enquiries, with a focus on the up-selling of our products and services, we’ll expect you to quickly establish strong relationships and be capable of delivering a first-class service that’s fully reflective of our status and reputation.
Previous webchat experience is desirable but not essential.
These are key frontline roles, ideally suited to proven performers from a similar contact centre or customer service background. If you enjoy speaking to people and have excellent customer service experience, then apply now.
Full training will be provided for this role.
Successful candidates should be able to complete the following training programme, which will take place at our Head Office in New Ollerton:
Monday 14th April 2025 for 2 weeks – training will be full-time between the hours of 9am and 5.30pm, Monday to Friday. Once the 2-week training programme is complete, you will revert to your chosen contracted hours but will remain working at Head Office for a further 2 weeks, or until you have reached a satisfactory level of competence on our systems, where you will then become hybrid.
HOURS OF WORK
Please note this is a fixed-term contract until 24 August 2025.
We have part-time opportunities available as follows:
Whilst your hours of work will be fixed between the hours of 8.30am and 7pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis.
Please note, this role will be hybrid with a mixture of office-based and homeworking.
ABOUT YOU
Essential requirements:
Desirable requirements:
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
If this sounds like your ideal job, then we’d love to see your application
Closing date: 18th March 2025 at 12 Noon
Interviews to be held: 27th March, 28th March and 31st March 2025
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
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At Center Parcs, everyone’s welcome.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.