Guest Services Assistant

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

GUEST SERVICES ASSISTANT | €13.58 per hour

From the time our guests arrive to the moment they leave, we want them to enjoy every minute of their stay and have a great experience that they’ll always remember…and it all begins here, with you. Reporting to the Shift Manager, you will be responsible for providing excellent guest care to approximately 2,500 guests per break by being the main point of contact for guest enquiries.

In this role, you will provide guests with advice, answer queries, and work with them to resolve problems with a “nip it in the bud” approach. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary.

Other responsibilities will include checking guests in at our Arrivals Lodge on a Monday and Friday, handling enquiries on our maintenance helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.

The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face. 

ABOUT YOU

You will have excellent interpersonal skills and be sociably confident with the ability to inspire confidence and establish credibility.

Essential requirements:

• Excellent guest care skills (experience in a guest care/customer service environment)
• A good working knowledge of Microsoft Word and Excel
• Excellent verbal and written communication 

Desirable requirements:

• Previous similar experience working within a reception environment

HOURS OF WORK

You will be contracted to work 120 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week but you will always receive your contracted hours per period.

Your working hours will include days, evenings, weekends, public / bank holidays and during Christmas and/or New Year on a rota basis, with a premium rate of pay for hours worked on a Sunday.

THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 7th May 2024 at 12 Noon

Interviews to be held: Week commencing 6th May 2024

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process.

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