Outdoor Pursuits Assistant Manager

With up to 200 indoor and outdoor activities available, Center Parcs is the perfect place for families to try something new together. The Leisure team plays a key role in ensuring families feel confident, safe and happy during their activity, whatever their age or ability.

There are many opportunities in the Leisure team, and our offering of activities continues to grow. From donning an eye patch in Pirate and Princess Adventure, to whizzing around a track in Quad Bike Safari or scaling the forest canopy in Aerial Adventure, our focus is on delivering a quality experience that guests will remember, whether it’s their first or fiftieth time.

OUTDOOR PURSUITS ASSISTANT MANAGER | Circa £32,900 per annum

We are looking for a confident, motivated individual to join our Outdoor Pursuits team as an Assistant Manager.

You will support with facilitating and developing a culture that promotes and encourages the general wellbeing, motivation, and morale of your team, whilst ensuring effective performance management strategies are in place and your team are actively contributing towards this.

In this role, you will work as part of a team of 3 Outdoor Pursuits Assistant Managers of which you will have responsibility for a key area. There will be the opportunity to rotate into one of the different specialist roles periodically; these roles are:

• Watersports Assistant Manager
• Action Challenge Assistant Manager – Safety
• Action Challenge Assistant Manager – Operations / Commercial

As Outdoor Pursuits Assistant Manager, you will be responsible for assisting the relevant departmental Manager to safely operate and manage activities within the Outdoor Pursuits Department including Aerial Adventure, Tree Trekking, Mini Trek, Tree Climbing, High Ropes activities, Caving, Indoor Climbing Adventure, Adventure Golf and Watersports activities.

Other duties will include:

• Providing assistance in driving the commercial management of Outdoor Pursuits through achievements of financial targets, maximising demand and controlling costs
• Maximising opportunities through effective capacity / demand management with the Village Capacity Manager and ensuring establishment resources are effectively managed
• Developing and promoting Outdoor Activity and associated facilities
• Assisting in the collation of all financial data for period review for the Leisure Line Manager and discuss achievements during the past period and plan for current future periods

The successful candidate will have excellent communication skills along with a professional and friendly manner, as you will engage with our guests and ensure that high standards of guest care are achieved.

Due to the sensitive nature of this role the successful applicant will be required to undergo a Disclosure and Barring Service (formerly CRB) Check. This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence.

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. These shifts will fall between 8am and 7:15pm.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

• Excellent interpersonal skills and the ability to support, develop and lead a team
• Able to make decisions under pressure
• Ability to communicate confidently
• Computer literate, with knowledge of activity booking and stock ordering systems
• Knowledge and understanding of stock control
• Experience of session coaching, training and monitoring
• Previous supervisory experience in managing a team and volume activities
• Previous experience of working within the leisure / customer service industry
• Friendly, genuine and warm towards guest and colleagues
• Empathetic and supportive approach to leading a team
• Motivational approach towards colleagues and work
• Coaches’ individuals to be accountable for their own performance

Desirable requirements:

• Emergency First Aid at Work certified

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 13th May 2025 at 12 Noon

Interviews to be held: Week commencing 19th May 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome. 

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.