Housekeeping Manager - Service Excellence

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 people across six separate villages located in the UK and Ireland. Working together to create memorable moments in beautiful forest locations, we’re proud of the reputation we’ve built for delivering unique family focused experiences to an increasing number of guests. 

Service Excellence is a multi-functional, centralised service that sits within Housekeeping Accommodation. It’s directly accountable for a range of key operational tasks and activities, and your input in this Division will have a visible and measurable impact on the continuing delivery of a high-quality guest experience. 

SERVICE EXCELLENCE MANAGER |  Circa £39,500 per annum plus 12% bonus scheme - SECONDMENT until 18th December 2025

Leading a large operational team, with an enhanced service recovery capability at its core, you’ll be responsible for overseeing all ancillary services across the division, managing schedules, holidays, absence and performance, to ensure the smooth and efficient running of all service excellence functions. Focusing on the successful achievement of critical KPI’s, such as labour turnover and financial targets, including payroll and guest compensation levels, as well as service excellence scores, you and your team will enable us to provide a swifter response to guest feedback and deliver positive resolutions across improved timescales. 

You will support with facilitating and developing a culture that promotes and encourages the general wellbeing, motivation, and morale of your team, whilst ensuring effective performance management strategies are in place and your team are actively contributing towards this.

If you’re someone who relishes managing people and actively champions service excellence, then we know you won’t be able to resist this exciting prospect of working in a unique setting and developing your career in an industry leading business that recognises and rewards real talent.

EXPERIENCE AND SKILLS

It’s a key management role, requiring a proven performer, with relevant supervisory / management experience, including leadership of a large team in a demanding service driven environment and ideally, although not necessarily, involving some exposure to a housekeeping or facilities operation.

Alongside this, we’re also looking for a solid grasp of budgeting and financial controls, as well as the ability to plan, prioritise and schedule workloads, whilst also supporting, developing and continually motivating your colleagues to meet the challenges and demands that the team will face.

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period. Flexibility will be required to cover all business needs including being part of the Housekeeping Duty Manager rota.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.]

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 20th June 2025 at 12 Noon

Interviews to be held: Week Commencing 23rd June 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

Follow us - Facebook | LinkedIn At Center Parcs, everyone’s welcome. 

At Center Parcs, everyone’s welcome. 

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.