Guest Services Post-Stay Assistant

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.

GUEST SERVICES POST-STAY ASSISTANT

£22,400 per annum

As Guest Services Post Stay Assistant, you will be part of the Contact Centre team working within the service division and reporting to the Guest Services Team Leader (Post Stay). 

The main purpose of this role is to protect the Center Parcs brand by offering amazing service to our guests and supporting the Guest Services function.  Excellent verbal and written communication skills are therefore essential for this role as you will be responsible for responding to guests via a number of channels, including email, telephone and webchat.

This is a multi-skilled role and in line with your colleagues you will also be required to support other areas within the wider Contact Centre when necessary.

The successful candidate will be self-motivated and enjoy talking to guests.  They will also proactively find solutions to problems, have a good working knowledge of Microsoft Office packages and a good understanding of social media.    

HOURS OF WORK 

You will be contracted to work 120 hours per 4-week period (30 hours per week). Normal Head Office working hours are 9am to 5pm, Monday to Friday, however flexibility will be required for this role. 

Please note, this role will be hybrid with a mixture of office-based and homeworking.

ABOUT YOU

Essential knowledge, skills and experience

• High level of competency and confident communicator via email, webchat and social media channels
• Excellent telephone manner and the ability to handle difficult people/situations on the telephone successfully
• Good working knowledge of Office packages including Microsoft Word, Excel and PowerPoint
• Good understanding of social media e.g. TripAdvisor, X and Facebook
• Confidentiality paramount
• Ability to work well in a fast-paced environment
• Positive attitude dedicated to excellent guest care
• Team player

Desirable knowledge, skills and experience

• Experience working with customer services databases/software applications
• Previous customer service experience and preferably gained within a Guest Services/Customer Complaints or Call Centre environment

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 3rd June 2025 at 12 Noon

Interviews to be held: 18th and 19th June 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

Follow us - Facebook | LinkedIn

At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.