Customer Service Assistant (31.5 hours part time)
Our Customer Services Assistants are pier based, ensuring our passengers have professional, friendly and efficient experience when they travel with Uber Boats by thames clippers.
You will be dealing with passengers face to face, selling tickets, managing passenger flow on the piers, keeping travellers up to date on the service and ensuring their safety when boarding and disembarking the vessels.
KEY ACCOUNTABILITIES:
- To ensure that all passengers have purchased the correct ticket type for their journey.
- To be cheerful and helpful in providing service and information.
- Maintain a high standard of customer care at all times.
- Organise and manage the customer queuing system at required piers and manage oyster touch in process.
- Ensuring customers are ready to board the vessel promptly, so the service is not delayed.
- Engaging with our customers and encouraging feedback through our social media platforms.
KEY SKILLS:
- Previous experience in customer service role, ideally from a hospitality or tourism background
- A genuine desire and ability to work with the public in a front-line, customer focused environment, with excellent communication skills.
- Ability to build rapport with customers and be approachable, knowledgeable and helpful
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure
- Be committed and flexible in your approach to work
Desirable
- Ability to speak different languages
Our Customer Services Assistants are pier based, ensuring our passengers have professional, friendly and efficient experience when they travel with Uber Boats by thames clippers.
You will be dealing with passengers face to face, selling tickets, managing passenger flow on the piers, keeping travellers up to date on the service and ensuring their safety when boarding and disembarking the vessels.
KEY ACCOUNTABILITIES:
- To ensure that all passengers have purchased the correct ticket type for their journey.
- To be cheerful and helpful in providing service and information.
- Maintain a high standard of customer care at all times.
- Organise and manage the customer queuing system at required piers and manage oyster touch in process.
- Ensuring customers are ready to board the vessel promptly, so the service is not delayed.
- Engaging with our customers and encouraging feedback through our social media platforms.
KEY SKILLS:
- Previous experience in customer service role, ideally from a hospitality or tourism background
- A genuine desire and ability to work with the public in a front-line, customer focused environment, with excellent communication skills.
- Ability to build rapport with customers and be approachable, knowledgeable and helpful
- Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure
- Be committed and flexible in your approach to work
Desirable
- Ability to speak different languages
