Associate, Client Solutions Support - Oldbury

 About Crowe

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

This role is a fixed term contract for 13 months.

Purpose of the role:

Reporting to the Client Solutions Senior Manager. the overall purpose of the role is to support the audit practice in the efficient use and set up of all audit tooling and technology to include:

• Supporting the audit team in administration of client engagement portals
• Supporting the audit team in use of accounts preparation and audit platforms
• Triaging and resolving issues in relation to the use of data analytic tools
• Administering licenses and access to engagement files
• Supporting audit teams with queries on analytics tools

The role will primarily be based in Crowe Oldbury office.

Responsibilities:

Key responsibilities include, but are not limited to:

• Assisting in development of best practice and consistent process for set up of appropriate audit-based analytics tools
• Logging requests for set up
• Maintaining controls and checks to ensure all requests are completed in the required time frame
• Liaising with teams on the status of issues
• Reporting any bugs found in the software to the tool’s own support unit or development team
• Assisting in writing training content for the product and supporting the Enablement team in delivery as needed.
• Testing of new procured and developed tools

Behaviours & Attributes:

Working with Clients:

• You establish good rapport with (internal and external) clients, provide excellent service and are responsive and accessible, building solid relationships that allow us to better understand their needs and tailor our service accordingly.
• You are committed to delivering the best possible results for our clients through taking ownership of your tasks, delivering work of high standards and demonstrating an approachable and professional manner. You continually seek to improve the service you provide to your clients.
• Demonstrate our core values in everything you do - attention to quality, professionalism, integrity, approachability and relationships.
• Demonstrate a clear understanding of the external marketplace and the issues our clients face in order to be able to identify opportunities to extend work with existing clients and providing services to potential new clients. Start to build networks and actively engage in developing ideas to enhance the value our clients find in our services.

Working with People:

• Support new colleagues as they join the firm and help them settle into the team that you are a part of.
• With increasing experience start to demonstrate a willingness to lead on projects and activities or constructively challenge those who are leading and managing.
• You can express yourself clearly both face-to-face and in writing and take time to understand the environment your stakeholders operate in and adapt your approach accordingly. You seek to have a positive impact on everyone you meet.

Technical and Quality:

• You can relate technical knowledge from professional study or previous experiences to current practical work situations.
• You keep up to date with what is happening in your professional area to ensure standards never slip.
• You act as an ambassador for Crowe (and your professional body) and always promote ethical behaviour. You maintain a high degree of professionalism in everything you go, showing resilience in challenging circumstances.
• You take responsibility for your own actions and your own development and are truthful and honest in all your interactions with both colleagues and client, building trust by doing what you commit to. We learn from our mistakes, and take responsibility for putting them right, seeking input and guidance where necessary.

Technical Skills, Experience and Knowledge:

• Solid understanding of General Ledger, account reconciliations, audit and accounting terminology.
• Experience with all relevant Office 365 products including Outlook and Excel.
• Good understanding of a range of accounting and data analytics programmes advantageous.
• Problem solving and solution driven.

Preferred Qualifications:

• AAT, CFAB, ACCA or ACCA qualified or working towards relevant professional qualification.

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.

Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.

We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway..