Administrative Assistant, Global Business Solutions - Cheltenham

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in more than 145 countries and across 809 offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

Overview: We are seeking a highly organized and detail-oriented Administrative Assistant to support our online software management team. This individual will play a crucial role in ensuring the smooth operation of our internal, client facing software systems and providing administrative support to our software management team.

Responsibilities:

1. User Access Management: Assist in managing user access to the software platforms, including onboarding new users and clients, updating permissions, and offboarding departing employees.
2. Technical Support Coordination: Serve as a liaison between staff and clients, facilitating communication and ensuring timely resolution of software-related issues.
3. Documentation and Reporting: Maintain comprehensive documentation of software systems, including user guides, troubleshooting procedures, and system configurations. Generate reports on software usage, performance metrics, and user feedback.
4. Calendar Management: Coordinate meetings, appointments, and deadlines for the software management team, utilizing online calendars and scheduling tools.
5. Communication Management: Manage emails, correspondence, and inquiries related to software management, providing timely responses and escalating issues as necessary.
6. Inventory Management: Maintain an inventory of software licenses, subscriptions, conducting periodic audits to ensure accuracy and completeness.
7. Training Support: Assist in organizing and facilitating training sessions for software users, preparing training materials, scheduling sessions, and tracking attendance.

Qualifications:

1. Proven experience in administrative support roles, preferably in a technology or software environment.
2. Proficiency in online software management tools and platforms.
3. Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
4. Excellent communication skills, both written and verbal, with a customer service-oriented approach.
5. Attention to detail and accuracy in record-keeping and documentation.
6. Ability to work independently with minimal supervision and collaborate effectively within a team.

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.

Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.

We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway..