Assistant, National HR, Cheltenham

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in more than 150 countries and across more than 800 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

Purpose of the role:

This role is part of the National HR team and will provide support nationally to the firm therefore the role and client base is varied and fast paced. The role reports into the HR Administration Team Leader working alongside two other Assistants in the firm’s HR Administration Centre. Whilst the role will be based in our Cheltenham office (St James’ House) you will provide support nationally to your allocated client groups. You will also be required to cover client groups that you are not dedicated to in times of others’ absence or due to workloads.

This role requires someone who is able to work to multiple deadlines, manage their workload efficiently and to be fully committed to the administration role within HR. The role will be demanding and requires outstanding attention to detail, accuracy and professional communication, both orally and written. The successful candidate needs to work with their own initiative whilst possessing a collaborative approach. 

Responsibilities:

Key responsibilities include, but are not limited to:

• Support the National HR department in a broad range of administrative duties, within your allocated office/s
• Provide administration support covering the entire employee life cycle from onboarding through to the exit interviews, processing employment changes such as probations, department and office transfers
• Accurately and comprehensively collate information in readiness for payroll reporting
• Update the payroll software and HR database with new employee and relevant change information, ensuring employee records are kept up to date and supporting documents are saved to employee files
• Ensure all workflows are actioned and reflected in the HR database, payroll software and on payroll reports in a timely fashion
• Carry out Right to Work checks for new employees and alert a senior team member of any visa queries
• Issue new starter references and respond to all reference requests including ex-employee, mortgage and visa applications
• Process DBS checks
• Respond to work experience and intern queries
• Produce simple reports and manipulate people data
• Be the first point of contact for all HR-related administration queries relating to your client group and escalate complex queries as necessary
• Process HR-related expenses, if required, for the National HR team
• Process HR related filing/e-filing for the National HR team
• Provide cover for equivalent team members and their client groups when they are absent
• Travel to the different regional offices as required

Technical skills, experience & knowledge:

• Excellent administrative skills and experience
• Demonstrable customer service skills
• Able to analyse information quickly and respond as necessary
• Professional and personally credible
• Collaborative - able to work well with a range of people
• Driven and focused approach on delivering the best possible results showing determination, resourcefulness with a sense of purpose
• An inquisitive, open-minded approach to seek out new ways to support the development and efficiency of the HR function.
• Ethical approach to managing data. Understanding that you will be handling sensitive information about the company and its employees, therefore exercising discretion and confidentiality at all times

Required Skills & Qualifications:

• Strong, demonstrable administration experience with an understanding of HR procedures
• Excellent interpersonal, oral and written communication skills
• Excellent attention to detail
• Fully IT literate with a good working knowledge of Microsoft Office packages including Excel, Word and PowerPoint
• Confident in handling and manipulating numerical data and calculations

Ideal requirements:

• Understanding/working knowledge of Access or other HR database system/s
• Experience of working in shared services and/or experience working within professional services advantageous
• Experience in payroll and/or financial administration

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

 Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.