Care Coordinator - Stockton

Job Description:

Shift Pattern: Stockton 9am-5pm Monday to Friday

Pay: £26,000 - £27,149

Responsible for organising and coordinating a team of domiciliary carers
within a given geographical area ensuring that our customer care and
support is covered appropriately and safely and to the highest possible
standard.

Duties to include, but not limited to:

· Compiling rotas for care workers
· Assigning care workers to customers, whilst working within our
standards
· Understanding, organising and recording the availability of all new
care workers
· Working closely and communicating with other members of the
team, professional bodies and family members to ensure the highest
quality of care
· Managing customer visits and arranging reviews and quality checks
· Accepting, allocating and processing referrals for new care packages
· Accepting and processing changes and amendments to existing care
packages
· Managing customer visits and arranging reviews and quality checks
· Monitoring quality through ECM records and weekly KPI reports
· To maintain a safe working environment for yourself and those
around you by following company Health and Safety and other
related policies at all times.
· To assess, report and record any hazards and risks which may affect
the health and safety of yourself and those around you.
· To lead by example by promoting and encouraging staff to follow
company policies and procedures.

Skills and Qualities: As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are
looking for a customer focused candidate that has the ability to multi
task, prioritise, organise and work well under tight deadlines and
pressure.

Experience of working in a fast paced, high volume call environment, you
will be able to deal with queries and enquiries quickly and efficiently.
You must be able to remain calm under pressure and be able to prioritise
tasks and communicate effectively with other members of staff, ensuring
that information is recorded for future reference and passed to the
relevant person in a timely fashion.

Essential qualities:

· Strong I.T. skills
· Excellent communication and customer service skills
· Experience of managing a busy work load
· Ability to work autonomously and be able to analyse a situation
and take decisive action in a timely manner

Job Types: Full-time, Permanent

Benefits:

• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• 8 hour shift

Experience:

• Managing: 1 year (preferred)
• Care plans: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel

Work Location: In person Located in Hartlepool but frequent visits to Stockton

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