Out of Hours Co ordinator - Alternate Weekends

At Dale Care, we're looking for a dedicated individual to join our team as a Out Of Hour Care Coordinator. As a vital part of our Teesside team, you'll play a crucial role in managing our multi-line switchboard, handling queries from carers, service users, and external bodies. This position isn't solely home-based; it also involves office-based work.

Our commitment to delivering high-quality care means you'll need to demonstrate excellent communication and customer service skills at all times.

Essential requirements:

• Strong IT skills
• Excellent communication skills
• Outstanding customer service skills
• Experience managing a busy workload
• Ability to work autonomously
• Ability to analyse situations and make timely decisions

Desirable:

• Call centre experience
• Previous experience in the care sector
• Ability to prioritize tasks effectively
• Capacity to remain calm under pressure

Salary:

Weekends: £14.50 per hour

Hours of work:

• weekend on and weekend off Early and Late Shift