Out of Hours Coordinator

Job Title: Out of Hours (OOH) Care Coordinator

Location: Durham & Hartlepool 

Job Type: Weekdays 6am-9am / 5pm-1030pm Alternate weekends 6am-230pm / 230pm-1030pm

Salary: £12.21 - £14.50 per hour

Driving licence and own vehicle is a requirement for this role. 

Hours of work: 6am – 2pm, 2pm – 10:30pm

About Us: Dale Care is a leading provider of high-quality home care services. We are dedicated to enhancing the lives of our clients by providing compassionate and personalized care. Our team is committed to excellence and making a positive impact in the community.

Job Description: We are seeking a dedicated and organized Out of Hours (OOH) Care Coordinator to join our teams in Durham & Hartlepool. The OOH Care Coordinator will be responsible for managing and coordinating care services during weekends, ensuring that our clients receive continuous and reliable support.

Key Responsibilities:

• Coordinate and manage care services during weekends.
• Respond to emergency calls and provide immediate assistance as needed.
• Schedule and allocate care staff to meet client needs.
• Maintain accurate records of all care activities and communications.
• Liaise with clients, families, and healthcare professionals to ensure seamless care delivery.
• Provide support and guidance to care staff during out-of-hours shifts.

Requirements:

• Previous experience in a care coordination or similar role.
• Excellent organizational and communication skills.
• Ability to work independently and make decisions under pressure.
• Compassionate and empathetic approach to client care.
• Proficiency in using care management software and other relevant tools.
• Availability to work weekends.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.
• Making a meaningful difference in the lives of our clients.

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