Care Coordinator - Middlesbrough

Job Description:

Shift Pattern: Beechfield Court, Middlesbrough 9am-5pm Monday to Friday

Pay: £25,000.00-£26,000.00 per year

Job Description

Responsible for organising and coordinating a team of extra care workers
within Beechfield Court ensuring that our customer care and
support is covered appropriately and safely and to the highest possible
standard.

Duties to include, but not limited to:

• 
  Compiling rotas for care workers
  · Assigning care workers to customers, whilst working within our
  standards
  · Understanding, organising and recording the availability of all new
  care workers
  · Working closely and communicating with other members of the
  team, professional bodies and family members to ensure the highest
  quality of care
  · Managing customer visits and arranging reviews and quality checks
  · Accepting, allocating and processing referrals for new care packages
  · Accepting and processing changes and amendments to existing care
  packages
  · Managing customer visits and arranging reviews and quality checks
  · Monitoring quality through ECM records and weekly KPI reports
  · To maintain a safe working environment for yourself and those
  around you by following company Health and Safety and other
  related policies at all times.
  · To assess, report and record any hazards and risks which may affect
  the health and safety of yourself and those around you.
  · To lead by example by promoting and encouraging staff to follow
  company policies and procedures.

. To complete workplace observations and supervisions with relevant care staff. 

Skills and Qualities: As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are
looking for a customer focused candidate that has the ability to multi
task, prioritise, organise and work well under tight deadlines and
pressure.

Experience of working in a fast paced, high volume call environment, you
will be able to deal with queries and enquiries quickly and efficiently.
You must be able to remain calm under pressure and be able to prioritise
tasks and communicate effectively with other members of staff, ensuring
that information is recorded for future reference and passed to the
relevant person in a timely fashion.

Essential qualities:

• 
  Strong I.T. skills
  · Excellent communication and customer service skills
  · Experience of managing a busy work load
  · Ability to work autonomously and be able to analyse a situation
  and take decisive action in a timely manner

Job Types: Full-time, Permanent

Benefits:

• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• 8 hour shift

Experience:

• Managing: 1 year (preferred)
• Coordinating: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)
• Business Insurance (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 50% (preferred)

Work Location: In person