Senior out of hours Coordinator
We are looking for a committed and experienced Senior Out of Hours Care Coordinator to join our team and ensure the delivery of high-quality care during non-standard hours. This vital role supports carers and service users, manages emergencies, and ensures continuity of care across mornings, evenings, weekends, and bank holidays.
Key Responsibilities
Provide responsive support to carers and service users outside standard office hours.
- Manage emergencies in line with company policies and procedures.
- Respond to carer absences and assign care workers to maintain service standards.
- Communicate effectively with internal teams, professional bodies, and families.
- Process changes to care packages and monitor quality via ECM and KPI reports.
- Ensure compliance with CQC regulations, safeguarding, and health & safety.
- Supervise and mentor care staff, supporting performance and development.
- Participate in audits and contribute to continuous improvement initiatives.
- Promote a safe working environment and lead by example in policy adherence.
Essential Skills and Experience
- Excellent telephone manner and communication skills.
- Strong interpersonal and influencing abilities.
- Proficient IT skills and experience with electronic care management systems.
- Ability to manage a busy workload and work autonomously.
- Calm under pressure with strong prioritization and decision-making skills.
- Knowledge of CQC standards, safeguarding, and risk assessment.
- Proven leadership and supervisory experience.
Essential Qualifications
Level 3 Diploma in Health and Social Care (mandatory requirement).
Desirable Qualifications
- Experience in domiciliary care or regulated care environments.
- Background in call centre or high-volume service coordination.
#DALESAW1
We are looking for a committed and experienced Senior Out of Hours Care Coordinator to join our team and ensure the delivery of high-quality care during non-standard hours. This vital role supports carers and service users, manages emergencies, and ensures continuity of care across mornings, evenings, weekends, and bank holidays.
Key Responsibilities
Provide responsive support to carers and service users outside standard office hours.
- Manage emergencies in line with company policies and procedures.
- Respond to carer absences and assign care workers to maintain service standards.
- Communicate effectively with internal teams, professional bodies, and families.
- Process changes to care packages and monitor quality via ECM and KPI reports.
- Ensure compliance with CQC regulations, safeguarding, and health & safety.
- Supervise and mentor care staff, supporting performance and development.
- Participate in audits and contribute to continuous improvement initiatives.
- Promote a safe working environment and lead by example in policy adherence.
Essential Skills and Experience
- Excellent telephone manner and communication skills.
- Strong interpersonal and influencing abilities.
- Proficient IT skills and experience with electronic care management systems.
- Ability to manage a busy workload and work autonomously.
- Calm under pressure with strong prioritization and decision-making skills.
- Knowledge of CQC standards, safeguarding, and risk assessment.
- Proven leadership and supervisory experience.
Essential Qualifications
Level 3 Diploma in Health and Social Care (mandatory requirement).
Desirable Qualifications
- Experience in domiciliary care or regulated care environments.
- Background in call centre or high-volume service coordination.
