Field Service Engineer (EPOS)

Function: Operations and Logistics

Location: Customer Site

Contract Type: Full Time Permanent

Salary: Competitive

Field Service Engineer (EPOS)

Position and Overview

The work is based on the customers sites and involves driving to various sites daily to perform the replacement and swap out of customer retail IT devices. The work is scheduled for 5 days in any 7 and will involve working alternate weekends. Typically calls will be scheduled between 08.30 and 17.30. 

A clean driving licence is essential for this role as it does require significant driving.

Key responsibilities of the role:

  • Provide on-site swap out services ensuring adherence to Customer contract commitments.
  • Provide a professional approach to all Complete Technical Solutions customers and adhering to all onsite and local escalation procedures.
  • Collection of all parts as necessary to complete installations, from the nearest courier drop/depot.
  • Ensure all van stock is maintained and regularly audited.
  • Ensure the process and procedures for all parts whether broken, needing repair, or returning are strictly followed.
  • Carry out any project support and installation work as required by the business
  • Ensure that use of the Company call management system, via Web or mobile access is utilised correctly
  • All paperwork to be completed exactly to customer requirements.
  • Ensure that you follow all the documentation and procedures to fulfil the role at all times.
  • Support colleagues where necessary at Head Office and in the field ensuring quality criteria is maintained at all times.
  • Ensure you comply with all Health and Safety processes and procedures necessary to the role and, especially whilst on customer sites. In addition to maintaining up to date certifications as directed by the company.
  • Ensure that the van stock you have is up to date and correct.
  • Maintain company vehicle in a legal and roadworthy condition at all times.
  • Attend Head Office periodically for meetings and training as and when requested to do so.

Key skills and behaviours needed:

  • Excellent written and spoken English
  • A good working knowledge of Windows, confident with IT systems and software packages
  • Field service experience
  • Customer Service experience
  • Calm under pressure
  • A good team player
  • Customer focused
  • Positive “Can Do” attitude
  • Professional and courteous approach
  • Smart appearance
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