Customer Service Apprentice

Function: Customer Services

Location: Newcastle Under Lyme

Contract Type: Full Time Fixed Term Contract

Salary: NMW

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Customer Service Apprentice

Customer Services Apprentice

1 year FTC

9-5.30

 

Processing orders via email or phone

Checking data accuracy on orders and invoices

Backorder management

Contacting clients to obtain missing information or answer queries

Liaise with internal departments

Communicate important feedback from customers internally

Stay up-to-date with existing and new products

General Office Duties

 

Personal qualities;

Passion and confidence

Have a common sense approach

Must be a team player

Open to learning new skills

WHAT DO WE DO?

Banner is the UK’s largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery. We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver real business benefits that have a positive impact on our environment and communities. Our close consultative approach, combined with an industry-leading logistical capability, enables us to reduce costs, minimise waste and offer an excellent customer experience. We always aim to be the partner that:

Business Leaders trust, that Buyers recommend and that Employees value.

As part of the EVO Group, we are the UK’s no. 1 distributor in our sector with a stock holding in excess of £50m. We have over 350 fleet vehicles, making over 18,000 deliveries per day. We pick over 100,000 lines per day in our 650,0000 plus square feet of warehousing.

OUR BENEFITS

We offer a competitive range of benefits, including free parking (subject to site availability), contributory pension plan, Employee Assistance Programme, retailer and lifestyle perks and discounts, paid charity support day, staff discounts, an opt-in medical plan and eyecare assistance. Our employees hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes.  We support and encourage our employees training and development with access to a e-learning platform covering a wide range of topics and the opportunity to complete a fully funded Apprenticeship or Adult Learning courses (terms apply).

 

We also have a generous holiday package and a holiday purchasing scheme.  All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year!   

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.  The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

EVO Group are proud to be a ‘Disability Confident’ accredited employer.  We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

Apply now