Customer Service Apprentice

Function: Customer Services

Location: Newcastle Under Lyme

Contract Type: Full Time Fixed Term Contract

Salary: NMW

190?worksite id=46

Customer Service Apprentice

Customer Services Apprentice

  • Your Birthday and Christmas eve off!

An exciting opportunity for a customer service apprentice has arisen at Banner. You will have the chance to gain a qualification whilst being paid.

  • 1 year fixed term contract with a chance to extend upon the successful completion of your apprenticeship.
  • Monday to Friday 09:00-17:30
  • Newcastle-Under-Lyme

What will I be doing?

. Processing orders via email or phone

. Checking data accuracy on orders and invoices

. Backorder management

. Contacting clients to obtain missing information or answer queries

. Liaise with internal departments

. Communicate important feedback from customers internally

. Stay up to date with existing and new products

. General Office Duties


What are we looking for?

. Passion and confidence

. Have a common sense approach

. Must be a team player

. Open to learning new skills


Banner is the UK’s largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery. We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver real business benefits that have a positive impact on our environment and communities. Our close consultative approach, combined with an industry-leading logistical capability, enables us to reduce costs, minimise waste and offer an excellent customer experience. We always aim to be the partner that:

Business Leaders trust, that Buyers recommend and that Employees value.

As part of the evo Group we are the UK’s no. 1 distributor in our sector with a stock holding in excess of £50m. We have over 350 fleet vehicles, making over 18,000 deliveries per day. We pick over 100,000 lines per day in our 650,0000 plus square feet of warehousing.


We offer a competitive range of benefits, including free parking (subject to site availability), contributory pension plan, Employee Assistance Programme, retailer and lifestyle perks and discounts, paid charity support day, staff discounts, an opt-in medical plan and eyecare assistance. Our employees hard work can be rewarded through the evo Honours reward programme and long service recognition schemes.  We support and encourage our employees training and development with access to a e-learning platform covering a wide range of topics and the opportunity to complete a fully funded Apprenticeship or Adult Learning courses (terms apply).

We also have a generous holiday package and a holiday purchasing scheme.  All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year!  


It is our people that make us successful and so we are committed to making The evo Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.  The evo Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

evo Group are proud to be a ‘Disability Confident’ accredited employer.  We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.



Apply now