Account Executive

Function: Sales

Location: Livingston

Contract Type: Full Time Permanent

Salary: Competitive

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Account Executive

Job Description – Account Executive

 

 

Division: Banner

                           

Reports To: Sales Office Manager     

 

Based: Office Based                  

 

 

Role Objective: To offer unrivalled service and advice to our customers.

 

Summary of Role Responsibilities:

 

  • To help deliver an exceptional customer experience.
  • Advise customers on our goods and services.
  • Problem solve and advise customers on the progress of their service.
  • Meet and exceed the specified Key Performance Objectives of the role.
  • Advise on and promote new products and services.
  • Uphold and champion Banner Values.
  • ‘Challenge the norm’ and bring your ideas and initiatives to our business
  • To enjoy your working life within a great team

 

Person Specification

Essential

  • GCSE Mathematics & English language Grade B or above (or equivalent qualifications)
  • Fluent in both spoken and written English
  • Permitted to work in the UK Full Time
  • Minimum one years customer experience delivery via Telephone or Online.
  • An excellent phone manner and a professional persona.
  • Experience dealing with customers regarding goods or services
  • The ability to meet and exceed set expectations and reach the highest levels of customer service.
  • Competent IT skills with an ability to work at pace with accuracy on a keyboard
  • Ability to work well within a team environment.
  • A bright positive ‘can do’ mindset
  • The ability to use initiative and be self-disciplined
  • The ability to work 8.45 – 5.30 Monday to Friday at our Office

 

Desirable

  • Previous experience in the office supplies or similar industry would be an advantage.
  • Experience of working to financial and activity driven key performance indicators

 

 

 

WHAT DO WE DO?

In October 2014, Banner and Supplies Team came together after an acquisition of both companies made by the EVO Group. Now we are one unified business, with great backgrounds and an ambition to lead the business supplies marketplace.

EVO Group is a £660m group, formed from the merger of Vasanta and office2officeplc (o2o). The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through VOW, VOW RETAIL, Banner and Truline.

 

OUR BENEFITS

We offer a competitive range of benefits including, pension plan, Employee Assistance Programme, paid charity support day, holiday purchasing, staff discounts, an opt-in medical plan and eyecare assistance.   As part of EVO Group your hard work can be rewarded through the EVO Honours reward programme.

 

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. 

The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

 

NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

                                                                       

Apply now