Helpdesk Advisor (16 Week FTC)

Job Description – Helpdesk Advisor (16 Week Fixed-Term Contract)

Division:              Procurement Framework

Reports To:         Group Specials Manager              

Based:                 Normanton

Company Overview

The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through VOW, Banner, Staples and Truline and Complete.

With an unrivalled logistics platform, the highest number of direct manufacturer relations and the broadest multi-channel sales structure, we continue to lead the business supplies and services industry across the UK and Ireland.  Through constant innovation, progressive business services and the most extensive product range, we remain at the forefront of our industry offering an exceptional overall customer experience.

Role Specification:

Role Objective:

This position is a fixed-term contract, involving dealing with the company sales community or customers with their requests for non-stocked items, utilising experience, vendor information & appropriate business tools to ensure profitable sales.

Summary of Role Responsibilities:

• Sourcing and pricing ‘non-stocked’ products for the sales team and customer community and creating details on the SOP system
• Extensive engagement with internal and external sales departments and suppliers to support the ‘product sourcing’ process.
• Take every opportunity to develop product and market knowledge
• Ensure that all data requirements are followed through correctly on the group’s systems and that accuracy is maintained at all times
• Work to team key performance indicators including conversion rate targets and turnaround service level times
• Resolve supplier and product specific queries from internal and external sources.
• As directed by management

Person Specification:

• Experienced in the use of Microsoft Office packages, including Excel, Word and PowerPoint
• An understanding of the end to end sales process
• Work accurately and efficiently with an eye for detail
• Ability to work to deadlines & targets
• A professional and friendly telephone manner
• A flexible approach

Desirable:

• Understands the formal structure of relationships within the organisation
• Pro-actively builds relationships with sales teams, product management and suppliers through effective questioning and listening techniques
• Seeks out information; asks others, refers to sources of company information
• Is able to use the information and facts available to them and acts on that information appropriately
• Uses organisational systems and processes effectively to achieve their own goals, those of the team in which they work and ultimately those of the wider business.
• Understands the importance of the services we provide, and promotes these and the wider business effectively
• Will see things through, seeks out help to get things done and asks for guidance and direction when it’s needed
• Works hard and consistently to meet deadlines

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making evo an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.  evo expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

evo are proud to be a ‘Disability Confident’ accredited employer.  We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.