Function: Customer Services
Contract Type: Full Time Fixed Term Contract
WHAT WILL I BE DOING?
The Customer Experience Agent will maintain and expand relationships with a designated group of customers and is responsible for maximising the Customer Experience and objectives of assigned accounts. Fully responsible for achieving all Customer Experience measures.
Through a pro-active and passionate approach, the Customer Experience Agent will ensure assigned customers’ needs and expectations are exceeded and documented in accordance with company standards and supported by detailed Customer and Contact plans. The Customer Experience Agent will be the voice of the customer ensuring every customer intervention is focused on developing the transaction into a meaningful interaction.
The Customer Experience Agent will have excellent interpersonal communication skills, be a strong influencer, with proven negotiation skills and the ability to gather customer information and analyse industry and customer specific data in order to create customer specific solutions.
Summary of Role Responsibilities:
NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
WHAT ARE WE LOOKING FOR?
WHAT DO WE DO?
EVO Group are the largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK. We provide sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through VOW, VOW RETAIL, Banner and Truline.
With an unrivalled logistics platform, the highest number of direct manufacturer relations and the broadest multi-channel sales structure, we continue to lead the business supplies and services industry across the UK and Ireland. Through constant innovation, progressive business services and the most extensive product range, we remain at the forefront of our industry offering an exceptional overall customer experience.
DIVERSITY AND ANTI-DISCRIMINATION STATEMENT
It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.
We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.
The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.