Internal Account Manager

Function: Sales & Marketing

Location: Normanton

Contract Type: Full Time Fixed Term Contract

Salary: Competitive

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Internal Account Manager

VOW Retail currently have an exciting opportunity for an Internal Account Manager to join our Normanton based team on a full time permanent contract. The successful candidate will be responsible for increasing the number of ordering accounts and over-achieving sales through making pro-active sales calls to existing and new business accounts, whilst simultaneously delivering a high level of service to our customers in order to develop a long-term business relationship. You will optimise sales across the convenience sector on Stationery and Packaging products for re-sale to customers. The role has a basic salary of £17-21,000 plus commission and other benefits including a great holiday scheme.

The responsibilities include but are not limited to:

  • Pro-actively developing business levels effectively through daily telephone activity
  • Identifying new business opportunities at all times and prospecting for new business everyday through telesales activity
  • Build relationships with key retailers to facilitate increased business
  • Increasing the number of decision-maker contacts in each account as necessary
  • Provide advice and expertise to retailers regarding VOW Retail range and in store solutions
  • Understanding and fully utilising sales tools provided by the business in order to maximise the full potential spend of each customer
  • Pro-actively link sell to increase the product range sold into each account
  • Ensuring all computerised customer records are kept up to date
  • Manage and resolve conflicts with customers in partnership with our Customer Services team
  • Following and achieving weekly and monthly objectives as set by Line Management
  • Help retailers to implement planogram displays that will maximise sales


We are looking for individuals with experience within telesales/account management who have strong MS Office skills, especially with Outlook, Word and Excel. Excellent communication skills, both written and verbal, a desire to learn and a self-driven, positive, lively and friendly disposition are also key to be successful in this role.

The Company

VOW Retail is part of EVO Group - the largest multi-channel distributor of business supplies and services in the UK. EVO Group provides sourcing, storage and fulfillment services to over 20,000 resellers, corporate organisations and direct customers through VOW, VOW RETAIL, Banner and Truline.

VOW Retail is the UK's specialist in delivering office essentials for retail, from major grocery retailers, leading e-tailers, through to smaller independents. With over 40 years experience with global suppliers, we provide all the top brands that consumers demand. VOW Retail's headquarters are in Normanton. Major accounts handled by Vow Retail include Post Office, Asda and Amazon.

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