Function: Customer Services
Contract Type: Full Time Permanent
VOW is one of the UK and Ireland’s leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers.
The major product categories distributed by VOW include general office supplies, paper and computer consumables, cleaning, catering, janitorial, health and safety, PPE, premises management, office furniture and a variety of technology and machines.
VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW’s Resellers’ businesses.
VOW is proud to work with all the major dealer groups in the UK and Ireland including an exclusive relationship with Office Friendly and strong relationships with Integra, Nemo, Challenge, Office Club, and the CB Group.
The Customer Experience Agent will maintain and expand relationships with a designated group of customers and is responsible for maximizing the Customer Experience and objectives of assigned accounts. Fully responsible for achieving all Customer Experience measures.
Through a pro-active and passionate approach the Customer Experience Agent will ensure assigned customers’ needs and expectations are exceeded and documented in accordance with company standards and supported by detailed Customer and Contact plans. The Customer Experience Agent will be the voice of the customer ensuring every customer intervention is focused on developing the transaction in to a meaningful interaction.
The Customer Experience Agent will have excellent interpersonal communication skills, be a strong influencer, with proven negotiation skills and the ability to gather customer information and analyze industry and customer specific data in order to create customer specific solutions.
Summary of Role Responsibilities:
NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
We offer a competitive range of benefits, including free parking (subject to site availability), contributory pension plan, Employee Assistance Programme, retailer and lifestyle perks and discounts, paid charity support day, staff discounts, an opt-in medical plan and eyecare assistance. Our employees hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes.
We also have a generous holiday package and a holiday purchasing scheme. All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year!
DIVERSITY AND ANTI-DISCRIMINATION STATEMENT
It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.
We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.