Internal Account Managers

Function: Sales

Location: Normanton

Contract Type: Full Time Permanent

Salary: Competitive

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Internal Account Managers


VOW Retail is the UK's specialist in delivering stationery, packaging products and seasonal retail items  to Independent Stationery retailers and the Convenience retail sector. With over 40 years experience with global suppliers, we provide all the top brands that consumers demand as well as several exclusive brands which are essential in the Retail market place . VOW Retail's headquarters are in Normanton. Major accounts handled by VOW Retail include Post Office Ltd, Asda, Spar, Booker, Londis, Nisa and Costcutter.

The Internal Account Manager is responsible for increasing the number of ordering accounts, over-achieving sales, GP and GP% targets through making pro-active sales calls to existing and new business accounts. Essential to the role is delivery of a high level of service to our customers in order to develop a long-term business relationship.

Summary of Role Responsibilities: 

  • Pro-actively developing business levels effectively through daily telephone activity 
  • Always identifying new business opportunities and prospecting for new business every day through telesales activity. 
  • Understanding and fully utilising sales tools provided by the business in order to maximise the full potential spend of each customer. 
  • Ensuring all computerised customer records are kept up to date. 
  • Following and achieving weekly and monthly objectives as set by Line Management. 

Pro-actively link sell to increase the product range sold into each account.




  • Good practical understanding and proficiency of working with Microsoft Office for Windows (Outlook, Word, and Excel)


  • Minimum of 12 months previous telesales experience preferred
  • Industry experience
  • Field sales experience 



  • Decision making/problem solving abilities
  • Excellent communication and telephone skills 


Drive and resilience with a focus on achieving results

  • A desire to learn
  • Self-driven
  • Positive
  • Lively
  • Friendly
  • Upbeat

NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company. 


VOW is one of the UK and Ireland’s leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers.

 The major product categories distributed by VOW include general office supplies, paper and computer consumables, cleaning, catering, janitorial, health and safety, PPE, premises management, office furniture and a variety of technology and machines.   

VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW’s Resellers’ businesses.

VOW is proud to work with all the major dealer groups in the UK and Ireland including an exclusive relationship with Office Friendly and strong relationships with Integra, Nemo, Challenge, Office Club, and the CB Group.


We offer a competitive range of benefits including free parking, subsidized canteen, pension plan, Employee Assistance Programme, paid charity support day, holiday purchasing, staff discounts, an opt-in medical plan and eyecare assistance.   As part of EVO Group your hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes. 


It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. 

The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

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