Customer Service Advisor – Banner Advantage - Competitive Salary- 2 x alternating shift patterns with weekends off

Function: Sales Support and Administration

Location: Birmingham - Banner

Contract Type: Full Time Permanent

Salary: Competitive

Customer Service Advisor – Banner Advantage - Competitive Salary- 2 x alternating shift patterns with weekends off


. Monday-Friday 2 x alternating shift patterns with no weekend work

. Birthday and Christmas Eve off!    

Our Customer Service Team based in Birmingham is looking for an enthusiastic, customer focused team member to join them. Servicing our customers, actively promoting an organisational culture that values, reinforces and strives to continuously improve the customer experience.  

This is a great opportunity to be part of a team, liaise with customers, identifying customer needs, building rapport and offering solutions. Applicants must have an excellent telephone manner and written communication skills and the ability to follow all queries through to resolution in a professional and courteous manner.

 What will I be doing?

  • Checking product availability, prioritising and processing customer orders, queries and requests via telephone and email
  • Ensuring all customer commitments have been met or followed up with smooth contact between our internal departments
  • Providing our customers with a first class, friendly and professional service, demonstrating excellent customer service skills through inbound and outbound calls and written correspondence
  • Proactively resolving customer queries and complaints via first contact resolution
  • Dealing with Ad hoc requests as required

What are we looking for?


  • A Broadband connection with a minimum of 10Mbps download and 6Mbps upload speeds
  • One year’s experience in customer service.
  • Computer literate
  • An individual who can work to deadlines and prioritise workload
  • Educated to a grade C or equivalent in GCSE in English


  • A friendly, patient and a good listener
  • A great communicator and team player
  • Someone who can work in a fast-paced environment
  • Someone who has attention to detail
  • Enthusiasm, drive, motivation, and a passion for Customer Service


Banner is the UK’s largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery. We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver real business benefits that have a positive impact on our environment and communities. Our close consultative approach, combined with an industry-leading logistical capability, enables us to reduce costs, minimise waste and offer an excellent customer experience. We always aim to be the partner that:

Business Leaders trust, that Buyers recommend and that Employees value.

As part of the EVO Group we are the UK’s no. 1 distributor in our sector with a stock holding in excess of £50m. We have over 350 fleet vehicles, making over 18,000 deliveries per day. We pick over 100,000 lines per day in our 650,0000 plus square feet of warehousing.


We offer a competitive range of benefits, including free parking (subject to site availability), contributory pension plan, Employee Assistance Programme, retailer and lifestyle perks and discounts, paid charity support day, staff discounts, an opt-in medical plan and eyecare assistance. Our employees hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes.  We support and encourage our employees training and development with access to a e-learning platform covering a wide range of topics and the opportunity to complete a fully funded Apprenticeship or Adult Learning courses (terms apply).

We also have a generous holiday package and a holiday purchasing scheme.  All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year!  


It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.  The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

EVO Group are proud to be a ‘Disability Confident’ accredited employer.  We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

Apply now