Function: IT and Ecommerce
Contract Type: Part Time Fixed Term Contract
We are recruiting a Part Time Customer Service Advisor in our Normanton offices to respond to customer contacts, delivering a high level of service to all customers. They will both reactively and proactively liaise with customers, identifying customer needs, building rapport and offering solutions. They will ensure queries are dealt with rapidly and efficiently. All applicants must have an excellent telephone manner and written communication skills and the ability to follow all queries through to resolution in a professional and courteous manner. The successful candidate will work a minimum of 22.5 hours a week, the days and working pattern can be agreed with the line manager.
The Customer Service Advisor will also actively promote an organisational culture that values, reinforces and strives to continuously improve the customer experience.
WHAT WILL I BE DOING?
WHAT ARE WE LOOKING FOR?
WHAT DO WE DO?
The EVO Group of Companies connects manufacturers and brands to their business customers through its integrated multi-channel, sales, e-commerce, operational and transport platform.
EVO provides sales, marketing, sourcing, delivery, storage and fulfilment services on behalf of manufacturers. It supports a network of reseller partners, alongside Corporates, Public Sector and SME companies in the UK and Ireland, via the trading entities of VOW and Banner. All of these services are underpinned by EVO Group’s 350 vehicle transport organisation, Truline.
We offer a competitive range of benefits, including free parking (subject to site availability), contributory pension plan, Employee Assistance Programme, retailer and lifestyle perks and discounts, paid charity support day, staff discounts, an opt-in medical plan and eyecare assistance. Our employees hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes. We support and encourage our employees training and development with access to a e-learning platform covering a wide range of topics and the opportunity to complete a fully funded Apprenticeship or Adult Learning courses (terms apply).
We also have a generous holiday package and a holiday purchasing scheme. All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year!
DIVERSITY AND ANTI-DISCRIMINATION STATEMENT
It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.
We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.
EVO Group are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.