CSD/Liaison Executive

Function: Customer Services

Location: Dublin

Contract Type: Full Time Permanent

Salary: Competitive

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CSD/Liaison Executive

WHAT WILL I BE DOING?

Reporting to the Customer Service Dept Supervisor, to action and complete all customers queries, returns and credits for the business

  • To process queries efficiently and ensure that customer requirements are met. 
  • To receive and action all inbound customer calls promptly and professionally. Small amount of outbound calls with call-backs, courier calls and supplier support 
  • To respond and action all carrier requirements to update all courier delivery, collection log updates and customer reports as part of Ireland liaison function 
  • To liaise with Sales/Field Sales to ensure that service levels are maintained and receive feedback on some customer’s queries on pricing etc. 
  • To liaise with Credit Control, and Distribution to complete all CSD tasks, queries and credit control queries that customers may have. 
  • Maintain the required standard of customer service levels at all times. 
  • Effective liaison with other departments and external couriers in order to maintain exceptional standards of customer service. 
  • Completion of CSD administration in line with ISO14001 quality procedures. 
  • To follow up all open queries/CRM diary and emails to customers. 
  • To ensure that customer calls are returned within one hour. 
  • To work and assist the members of your CSD team in completing all team tasks set out. 

WHAT ARE WE LOOKING FOR? 

  • The ideal individual should essentially be an excellent communicator with the ability to work well as part of a team. 
  • They should also be able to act upon their own initiative and make frequent well-informed decisions. 
  • They should enjoy a fast-paced approach to work activities and be able to cope with a variety of tasks and projects at any one time. 
  • Good organisational skills are essential. 
  • Above all, they should be bright, outgoing, enthusiastic and well-motivated with a natural, confident, pleasant and professional telephone manner, a desire to learn about our products, systems and customers and to excel in all that they do. 
  • Ability to work under pressure. 
  • A positive and proactive approach to change. 
  • Responds positively to KPI targets. 

WHAT DO WE DO? 

VOW is one of the UK and Ireland’s leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers.

 The major product categories distributed by VOW include general office supplies, paper and computer consumables, cleaning, catering, janitorial, health and safety, PPE, premises management, office furniture and a variety of technology and machines.   

VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW’s Resellers’ businesses.

VOW is proud to work with all the major dealer groups in the UK and Ireland including an exclusive relationship with Office Friendly and strong relationships with Integra, Nemo, Challenge, Office Club, and the CB Group.

OUR BENEFITS

We offer a competitive range of benefits including free parking, pension plan, Employee Assistance Programme, paid charity support day, holiday purchasing, staff discounts.   As part of EVO Group your hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes. 

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. 

The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

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