Customer Experience Apprentice

Function: Sales

Location: Bingley

Contract Type: Full Time Fixed Term Contract

Salary: Competitive

Customer Experience Apprentice

WHAT WILL I BE DOING?

We are a successful business supplies company servicing both the private and public sector, large and small. Our story starts from over 200 years ago when we were part of Her Majesty’s Stationery Office and servicing the government bodies for all their stationery and print-related needs. However, we go far beyond “traditional”, providing solutions and services for the wider workplace, covering cleaning and janitorial supplies through to furniture, printed goods and technology.

We’re the largest distributor of workplace products, with stock holding in excess of £50m. We have over 350 fleet vehicles, making over 18,000 deliveries per day. We pick over 100,000 lines per day in our 650,000 plus square feet of warehousing.

The ideal candidate will thrive in a fun, fast paced environment and have what it takes to deliver a fantastic experience to our customers. This role would be very suitable for shining, confident personalities who can communicate well both over the phone and by email and possess a can-do mindset.

As a Customer Experience Apprentice, you will work towards your Business Administration Level 2 qualification to support different parts of the organisation using a range of administrative tasks. The programme covers the skills and knowledge needed to be a successful Customer Experience Apprentice, covering competencies applicable to a wide range of contexts. Working under the direction of a tutor/assessor, you will gain and develop knowledge and skills vital for your roles.

Units include Communication in a Business Environment, Principles of Providing Administrative Services, Principles of Business Document Production and Information Management; Administer the Recruitment and Selection Process, Handle Mail and Collate and Report Data.

 

This apprenticeship has a minimum duration of 12-18 months and the qualification is delivered as classroom-based learning at Bradford College supported by virtual learning environments. The apprenticeship qualification runs on a day release basis of which is 20% off-the-job training to insure you complete your studies in alignment with your work.

 

WHAT ARE WE LOOKING FOR?

Key Duties

  • Learning to apply a range of skills in order to provide an excellent service to customers including answering calls, making outbound calls, responding to emails and live chat.
  • Build rapport and identify customer needs quickly and efficiently through working in a proactive manor.
  • Learning to work and communicate effectively as part of a team as well as working on your own initiative.
  • Meeting agreed targets that help to support the delivery of the Mid Market targets and objectives.

What you will need

  • GCSE’s Math’s and English or equivalent
  • Great communication and interpersonal skills
  • Confident telephone manner.
  • Commitments to ensuring our customers receive a first class customer experience.
  • The ability to take ownership of targets and objectives both on and individual level and within a busy team.
  • An enthusiastic and positive approach.
  • The ability to communicate well with other departments within a large organisation.
  • Good IT skills.

 

WHAT DO WE DO?

In October 2014, Banner and Supplies Team came together after an acquisition of both companies made by the EVO Group. Now we are one unified business, with great backgrounds and an ambition to lead the business supplies marketplace.

EVO Group is a £660m group, formed from the merger of Vasanta and office2officeplc (o2o). The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through VOW, VOW RETAIL, Banner and Truline.

OUR BENEFITS

We offer a competitive range of benefits including free parking, pension plan, Employee Assistance Programme, paid charity support day, holiday purchasing, staff discounts, an opt-in medical plan and eyecare assistance.   As part of EVO Group your hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes.

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. 

The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

 

Apply now