Field Service Engineer x4

Banner Business Solutions has grown to become one of the UK’s leading providers of business supplies and services. Over the last two decades, our unrivalled portfolio of products and services has been developed around client needs. After many years of growth and diversification, we now operate 16 in house specialist divisions that cover almost every product and service that any company, in any sector, needs to operate effectively, all from one single supplier.

Due to continued growth and success, a new opportunity for a Field Service Engineer within the Managed Print Services team has become available. The successful applicant will have a proven track record in the Managed Print industry and will be responsible for identifying and developing new business opportunities and providing customers with bespoke value added solutions.

The role is based out of any of the following locations:

• Newmarket
• Bristol
• Aston
• Plymouth
• Normanton

The work is based on the customers sites and involves driving to various sites daily to perform the replacement and swap out of customer retail IT devices. The work is scheduled for 5 days in any 7 and will involve working alternate weekends. Typically calls will be scheduled between 08.30 and 17.30. 

A clean driving licence is essential for this role as it does require significant driving.

Key responsibilities of the role:

• Provide on-site swap out services ensuring adherence to Customer contract commitments.
• Provide a professional approach to all Complete Technical Solutions customers and adhering to all onsite and local escalation procedures.
• Collection of all parts as necessary to complete installations, from the nearest courier drop/depot.
• Ensure all van stock is maintained and regularly audited.
• Ensure the process and procedures for all parts whether broken, needing repair, or returning are strictly followed.
• Carry out any project support and installation work as required by the business.
• Ensure that use of the Company call management system, via Web or mobile access is utilised correctly.
• All paperwork to be completed exactly to customer requirements.
• Ensure that you follow all the documentation and procedures to fulfil the role at all times.
• Support colleagues where necessary at Head Office and in the field ensuring quality criteria is maintained at all times.
• Ensure you comply with all Health and Safety processes and procedures necessary to the role and, especially whilst on customer sites. In addition to maintaining up to date certifications as directed by the company.
• Ensure that the van stock you have is up to date and correct.
• Maintain company vehicle in a legal and roadworthy condition at all times.
• Attend Head Office periodically for meetings and training as and when requested to do so.
• Commercial awareness and strong understanding of the MPS Industry.
• Experience of Canon, HP, Lexmark, UTAX and Toshiba.

Key skills and behaviours needed:

• Excellent written and spoken English
• A good working knowledge of Windows, confident with IT systems and software packages
• Field service experience
• Customer Service experience
• Calm under pressure
• A good team player
• Customer focused
• Positive “Can Do” attitude
• Professional and courteous approach
• Smart appearance

Diversity and Anti-Discrimination Statement

It is our people that make us successful and so we are committed to making the evo Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.  The evo Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

evo Group are proud to be a ‘Disability Confident’ accredited employer.  We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.