Account Manager

Function: Sales

Location: Belfast

Contract Type: Full Time Permanent

Salary: Competitive

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Account Manager

Account Executive

Based: Belfast

Company Overview

Banner is the largest Business Supplies Company in the UK. Our customers range from Large Corporate and Public Organisations to Smaller Businesses and everything in between. We are dedicated to service and value while being kind to our environment. We are ethical, transparent and Service driven.  

Role Specification

Role Objective: To offer unrivalled service and advice to our customers.

 

Summary of Role Responsibilities:

 

  • To help deliver an exceptional customer experience.
  • Advise customers on our goods and services.
  • Problem solve and advise customers on the progress of their service.
  • Meet and exceed the specified Key Performance Objectives of the role.
  • Advise on and promote new products and services.
  • Uphold and champion Banner Values.
  • ‘Challenge the norm’ and bring your ideas and initiatives to our business
  • To enjoy your working life within a great team

Person Specification

QUALIFICATIONS/EXPERIENCE

Essential

  • GCSE Mathematics & English language Grade B or above (or equivalent qualifications)
  • Fluent in both spoken and written English
  • Permitted to work in the UK Full Time
  • Minimum one years customer experience delivery via Telephone or Online.
  • An excellent phone manner and a professional persona.
  • Experience dealing with customers regarding goods or services
  • The ability to meet and exceed set expectations and reach the highest levels of customer service.
  • Competent IT skills with an ability to work at pace with accuracy on a keyboard
  • Ability to work well within a team environment.
  • A bright positive ‘can do’ mindset
  • The ability to use initiative and be self-disciplined
  • The ability to work 8.45 – 5.30 Monday to Friday at our Office

 

Desirable

  • Previous experience in the office supplies or similar industry would be an advantage.
  • Experience of working to financial and activity driven key performance indicators

 

NOTE:              The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

 

OUR BENEFITS

We offer a competitive range of benefits, including free parking (subject to site availability), contributory pension plan, Employee Assistance Programme, retailer and lifestyle perks and discounts, paid charity support day, staff discounts, an opt-in medical plan and eyecare assistance. Our employees hard work can be rewarded through the EVO Honours reward programme and long service recognition schemes.  We support and encourage our employees training and development with access to a e-learning platform covering a wide range of topics and the opportunity to complete a fully funded Apprenticeship or Adult Learning courses (terms apply).

We also have a generous holiday package and a holiday purchasing scheme.  All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year!  

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making The EVO Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion.  The EVO Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

EVO Group are proud to be a ‘Disability Confident’ accredited employer.  We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

                                                                       

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