Internal Account Manager

Function: Sales

Location: Birmingham - Banner

Contract Type: Full Time Permanent

Salary: Competitive

Internal Account Manager

Job Title: Account Manager

Location: Birmingham office, currently home based, office location TBC

Job type: Full time, Permanent

Line Manager:  Lisa Knight


Company Overview

Banner is the UK’s largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery. We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver real business benefits that have a positive impact on our environment and communities. Our close consultative approach, combined with an industry-leading logistical capability, enables us to reduce costs, minimise waste and offer an excellent customer experience. ​We aim at all times to be the partner that: 

Business Leaders trust, that Buyers recommend and that Employees value.

As part of the EVO Group we are the UK’s no. 1 distributor in our sector with a stock holding in excess of £50m. We have over 350 fleet vehicles, making over 18,000 deliveries per day. We pick over 100,000 lines per day in our 650,0000 plus square feet of warehousing.


Role Specification

The Internal Account Manager will deliver a high-level of service to all potential and existing customers whilst increasing sales, product lines, profitability and developing long-term business relationships. In addition to developing new business and maximise sales through pro-active telesales calls.

Key activities will include developing new business (prospecting/switch activities), customer development (activation/retention/contracts/terms), increase 'share of wallet' (preferred supplier/maximise spend), marketing support (outbound promotions/maximise take-up).

The responsibilities include but are not limited to:

  • Identifying new business opportunities at all times and prospect for new business everyday through outbound telesales activity
  • Identifying opportunity to quote and send the same day
  • Proactively increasing the product range sold into each customer
  • Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer
  • Achieving an initial gross profit margin
  • Achieving increased sales of an agreed percentage on existing customers
  • Ensuring all computerised records are kept up to date
  • Following and achieving weekly and monthly objectives
  • Actively supporting all marketing campaigns/outbound promotions by maximising take up where possible


Skills, knowledge and qualities required:

The ideal candidate will possess the following:

  • 2 years experience in a similar role would be beneficial
  • Proficient in accurately pricing, maximising profitability whilst protecting GP%
  • Proficiency in Microsoft Office for Windows (Outlook, Word and Excel)
  • The ability to multitask, be organised, agree priorities and meet deadlines
  • The ability to adapt to change
  • Excellent verbal and written communication skills
  • Sound knowledge of customer base, customer needs and sales cycle an advantage
  • Excellent knowledge of product, competitor and dealer network desirable


Apply now