Customer Services Assistant
Customer Services Assistant
Based: Bradford (This role is based at Head office, BD11 1DR)
Hours: full time – 35 hours/week
Contract: 12-month fixed term, potential to become permanent
Salary: £24,648.00
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3200 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About the Role
You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to Habinteg’s inclusive housing mission.
About You
Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing.
You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.
We understand that one person can’t always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below.
For a copy of the job description please email recruitment@habinteg.org.uk and to apply please visit, Work for us | Habinteg Housing Association.
Closing date: This role will remain open until the position has been filled so don't miss submitting your application!
We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process.
If you have any questions, please feel free to contact us the HR department:
E-mail: recruitment@habinteg.org.uk
